Service Systems Data Project Manager

Summary Posted: Sep 29, 2023 Weekly Hours: 40 Role Number: 200458517 Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly! Bring passion and dedication to your job and there's no telling what you could accomplish! The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it. This position is for a Service Operations Systems & Data Project Manager. In this role, the PM will independently own the data portions of multiple complex Service Systems Data projects that may span systems, geographies and functions within Apple’s Service Organization. The scope of the role will encapsulate all disciplines related to Supply Chain and/or Service Channel systems with an emphasis on Data Management. Specifically, this role requires capturing system requirements, analyzing system solutions, leading multifaceted cross-functional teams to identify part solutions, and assessing geo expansions system impacts along with part impact analysis. This role also requires tracking & performing part set up tasks, UAT, detailing and presenting changes. This position will also provide key learning experiences from which an individual can move into different operational leadership roles at Apple. Key Qualifications Key Qualifications 5+ years Supply Chain and/or Channels Operations experience Experience with master data management in an ERP environment is recommended (e.g. setting up part numbers in a complex systems environment) Experience with Service Operations Systems such as SAP, APO, Agile, Oracle, or 09 is an asset Experience in developing project plans and providing cross-functional program management to ensure deliverables are completed schedule Planning, leading, and facilitating regular team meetings, Program Reviews and Phase Meetings Proactively assessing, analyzing and mitigating program risks and issues Service supply chain experience in forecasting, planning, inventory management, warehousing, and channel repair related processes would be considered an asset Experience in managing and leading Service Operations Business Projects is an asset Excellent Excel skills Description Description - Lead discrete projects related to operational strategy from a Data Management perspective. This includes planning and part set up execution that will support Applecare Operations projects for outstanding Supply Chain and Channel Repair models - Act as liaison for Service Operations to other organizations within Apple to facilitate major process or systems improvements (eg. Warehouse management, Finance, Business Process Re-engineering, IS&T, Business Dev etc.) - Work closely with internal stakeholders within Service Operations to drive projects to successful completion - Write business requirements documents supporting strategic initiatives - Analyze root cause Service Operations issues to determine gaps and put in place corrective actions - Perform training for new systems and processes within AppleCare - Build & deliver effective presentations to executives - Analyze and revamp daily operational processes to improve efficiency - Work closely with the internal process management team to ensure appropriate synchronization of efforts with business team Education & Experience Education & Experience Bachelors degree is required, a Post-graduate degree would be a plus Additional Requirements Additional Requirements Domestic and International travel as needed