Summary Posted: Oct 4, 2023 Weekly Hours: 40 Role Number: 200508041 Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services and customer experiences very quickly. Bring your passion to your job and there's no telling what you could accomplish. Apple offers a collaborative work environment that fosters creativity and innovation. Every new product, service, or feature we invent is the result of people working together to make each other's ideas stronger. That happens here because every one of us strives toward a common goal - crafting the best customer experiences.
We’re looking for exceptional EPMs who are passionate about Apple’s product and values; who love working with infrastructure technologies at scale; and who are committed to the hard work vital to continuously improve. This is a highly technical, hands-on position where you will work with global, follow-the-sun Site Reliability Engineering (SRE) teams to make Siri Search reliable and fast for hundreds of millions of customers. We’re looking for an EPM with a solid track record of maintaining high-quality global services under demanding usage to further the reliability and stability of our infrastructure that supports millions of users every day. Key Qualifications Key Qualifications 10+ years of Program management with experience covering as many of the following as possible: global internet services, a large-scale & international user base, distributed computing, a product with external dependencies (e.g. partner data feeds), and responsibility for rapid-response actions. Understanding of SRE principles and goals along with global on-call experience. Strong technical experience with cloud infrastructure, large scale systems, Linux/server operating systems running on containers, big data, and networking. Bonus points for past Engineering experience. Self-motivated, independent, and proactive; demonstrated creative and critical thinking capabilities; can quickly (realtime) triage, prioritize, and lead cross-functional teams under pressure. Highly developed drive to improve how things work, with solid track record of driving spectacular improvements for team quality, performance, agility, or effectiveness. Outstanding communication and presentation skills, written and verbal, to all levels of an organization. High operational precision and attention to detail. Description Description - Work closely with SRE, Operations, and Engineering teams to ensure maximum availability of the global Siri Search production environments.
- Assist the SRE teams with support of production environments. Work with teams to understand production issues, help track back to underlying issues, and propose future-proofing of the production environments.
- Work with global SRE teams in the US, Europe, and Asia to improve follow-the-sun resourcing and schedules. The role will require minimum travel to international offices.
- Be an advocate for SRE process improvements and tools to ensure that the production environments are stable and reliable. Assist teams with scope and timelines for delivery of new tools/processes.
- Work with partners on new and existing projects; drive functional and technical design discussions, cross-functional negotiations, planning, execution, delivery, and more.
- Drive comprehensive, real-time analytics and reporting on key operational measurements for quality, performance, capacity, and reliability.
- Act as the point of contact for the global SRE teams. Build relationships across the AIML organization and facilitate communication between groups.
- Be the voice for our customers; do whatever it takes to deliver the highest quality experience to our customers. Education & Experience Education & Experience BS/MS EE/CS/CE in a relevant field or equivalent practical experience. Additional Requirements Additional Requirements Pay & Benefits Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $152,400 and $268,200, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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