AppleCare BPR Systems Quality Project Manager

Summary Posted: Oct 14, 2023 Weekly Hours: 40 Role Number: 200510177 Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it! In AppleCare BPR (Business Process Re-engineering) we view inclusion and diversity as critical for innovation. Thatʼs because our Systems Quality Project Managers lead the most challenging cross-functional QA initiatives in AppleCare - the ones that involve multiple systems and require complex testing activities across the AppleCare organization and beyond. We turn ambiguity into order, and we know how to complete big projects successfully and with the highest quality. The AppleCare Business Process Reengineering team has an immediate opening for a Senior Systems Quality Project Manager to plan and lead testing across complex AppleCare projects. You will be responsible for the planning, preparation, resourcing, execution management, issue resolution, and progress reporting of testing activities across business and technical groups on the project. You will also play a key role in our ambitious testing transformation journey. Through your knowledge of industry standard methodologies for quality management, you will help to evolve the way we approach test planning and execution. Key Qualifications Key Qualifications 7+ years experience leading testing/QA, with emphasis on planning and managing cross-functional testing Experience with different testing methodologies and driving a quality approach Experience establishing QA program structure for optimal return-on-investment, and coordinating and delegating cross-project initiatives Ability to develop technical expertise and understanding of system interdependencies, and their impacts on testing plans Experience with system and/or software architecture models Ability to abstract technical details and effectively communicate to audiences at different levels Proficient at balancing multiple efforts at a time Excellent listening, communication, leadership and presentation skills Ability to develop and maintain relationships with internal partners Exemplify flexible thinking, curiosity, self-motivation, dedication to quality, focus on the details, and a positive perspective Ability to navigate through ambiguity to clarify objectives and execution plans Strong organizational and documentation skills SAP functional experience, and experience migrating from SAP R/3 to SAP S/4 HANA is beneficial Ability to travel up to 10% of the time Description Description Quality advocate who will partner with business and technical teams to build comprehensive test plans for large cross-functional systems projects and programs, with particular focus on UAT Inspire others to fight for excellence, even under competing priorities and pressures Effectively lead meetings ranging from 2 to 60+ participants, and communicate resulting actions See opportunities to use automation for test prep and execution Proactively look for risks (technological, organizational, political) and identify appropriate mitigation plans Seek expertise and involve the right experts for the best testing outcomes Drive schedule, planning meetings and activities for UAT preparation and execution Facilitate identification of test scenarios and ensure requirements traceability Foster healthy debate and seek to understand multiple perspectives Estimate resource requirements to complete testing, and ensure realistic plans are in place Ensure the test environments and required data are available to support testing Utilize analytical skills to investigate and drive resolution of issues found in UAT activities Report progress on UAT activities and issues to the project team and to management Approach problems flexibly, and be willing to adapt and modify your approach, without compromising on the outcome. Participate in testing transformation activities by driving forward innovative approaches and methodologies Education & Experience Education & Experience Bachelors degree or equivalent experience Quality Assurance certification (ISTQB, ASQ, etc) and/or PMI certification is highly desirable Additional Requirements Additional Requirements Pay & Benefits Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $136,500 and $205,800, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.