Summary Posted: Oct 18, 2023 Role Number: 200508680 At Apple, we find joy in solving hard problems. We are motivated by curiosity to not just get the work done, but to continually make our products better. We want to grow our team with an engineer who brings new ideas and insight for tackling these hard problems.
This role enables you to build your knowledge of the entire fleet of Apple devices including iPhones, Macs, AppleTVs, Apple Watches, with a particular emphasis on Artificial Intelligence and Machine Learning. In this role, you will have the opportunity to make a big impact on both internal Apple engineers and the customers from around the world who use our products. Key Qualifications Key Qualifications Writing And Maintaining Python And Ansible Projects Deep Knowledge Of Web Services, How They Operate And What Needs Monitoring And Alerts A Positive And Respectful Attitude A Passion For Providing Reliable Services At Scale Strong Working Knowledge Of Git And Code-Review Systems Such As Github Expert Understanding Of Triaging And Debugging Logs To Come To A Fast Resolution Experience With Monitoring Tools Such As Prometheus And Grafana Deep Understanding Of Complex And Unique Infrastructures And Their Relationships From Hardware, Software And Services Superb Collaboration Skills With Excellent Written And Verbal Communication The Ability To Troubleshoot Large Scale And Intricate Systems The Desire To Do What Is Right For The Customer And To Provide A Great Customer Experience Ability To See Around Corners And Work With Ambiguity Experience in an automation device lab environment Description Description In this role you will:
-Adopt and apply SRE best practices to services you support
-Lead colleagues with operational tasks and day-to-day duties
-Deploy, maintain and organize lab work spaces, equipment and devices
-Direct experience in hardware life-cycle and New Product Introduction
-Keep users, key stakeholders, and leadership informed through regular reporting and communications
-Identify areas of automation for manual tasks/toil
-Deploy changes related to actionable alerts
-Foster strong relationships with cross-functional teams
-Participating in on-call rotations
-Deployment validation testing for production deployments
-Continuous customer experience validation and performance analysis
-Participation in incident post-mortem and implementing preventive findings
-Ensure services are adhering to published specs/standards Education & Experience Education & Experience Bachelor’s degree in Computer Science, or a related field or equivalent work experience is required. Additional Requirements Additional Requirements
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