Repair Center Operations Program Manager

Summary Posted: Oct 19, 2023 Weekly Hours: 40 Role Number: 200456598 Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple is seeking an elite Operations Program Manager (OPM) to support its Global Repair Center/AppleCare Repair Services business. This position is an individual contributor role that provides Operations, Manufacturing and Quality expertise. This individual is responsible for guiding daily operational activities as they pertain to Repair Center (RC) operations supporting AppleCare ensuring the best service and highest quality manufacturing practices possible. The ideal candidate is a professional with experience in factory operations and a data-oriented approach. Key Qualifications Key Qualifications 5-7 years of industry work experience, leading Repair Operations, New Products, Supply Chain Management (Service/Operations), Customer Support, Development or Service/Operations Engineering Consistent track record of solving complex problems, i.e., developing creative manufacturing solutions and sourcing suppliers to supply and/or design machine solutions Agility exploring complex data sets using data analytics tools (e.g., Tableau) Ability to manage competing priorities in a data-driven and results oriented manner 25 to 50% domestic travel Description Description Manage day-to-day operations for specific repairs in collaboration with contract manufacturer Challenge and drive contract manufacturer to implement change to manufacturing processes, and act as an operations consultant in situations where contract manufacturer needs advice/help Integrate the best manufacturing processes into the repair centers working directly with site OPM’s Identify operations’ anomalies and drive resolution with cross-functional partners Challenge and drive contract manufacturers’ operational and technical teams for continuous improvement Leverage data to prioritize and drive actions within Repair Center Act as subject matter expert and liaison in manufacturing changes that require Apple input expertise or content Present change proposals to multiple partners within Apple Education & Experience Education & Experience BS or MS degree in engineering (industrial, or mechanical preferred) is required. Additional Requirements Additional Requirements