Training Instructional Designer, AppleCare

Summary Posted: Oct 20, 2023 Role Number: 200513814 The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The AppleCare Training Instructional Designer works with business partners to identify training needs and create instructor-led, virtual, and self-paced training using cutting-edge technology and innovative solutions. Key Qualifications Key Qualifications Requires a minimum of 5 years of instructional systems design experience on projects involving adult learning audiences with a Bachelor’s degree; or 3 years and a Master’s degree. Superb written and verbal communication skills and proficiency writing instructional content. Experience analyzing, building, and assessing asynchronous and synchronous classroom-based, virtual, and self-paced training. Fluency with instructional systems design models and methodologies. Experience as a solo or lead content developer on instructional systems design projects related to adult learners. Exposure to Web authoring and multimedia tools, such as basic HTML, Dreamweaver, and Pixelmator Pro. Preferred Experience Experience with global audiences. Experience with using, or creating training for, SAP and/or SAP HANA. Proficiency with Apple operating systems, such as macOS, iOS, iPadOS, and Apple software applications, such as Pages and Keynote. Experience with project management. Experience in a call center or customer service environment. Description Description On this team, we will challenge learners’ understanding through relevant activities, author measurable learning objectives, and develop materials that promote transfer, retention, and application. We work under tight deadlines with minimal supervision in a fast-paced, dynamic environment where quality, creativity, and accountability are tradition. Key Responsibilities Include: Design, create, and evaluate training for Apple Support Advisors in various queues. Work with partners to conduct training needs analyses. Design course learning objectives following Bloom’s Taxonomy. Build experiential activities appropriate for targeted learners. Work closely with subject matter experts to develop, revise, and maintain training content. Gain and maintain subject matter expertise necessary for developing comprehensive, accurate content. Develop valid assessment questions that correlate to learning objectives. Design, develop, and maintain classroom, virtual classroom, and self-paced training content using traditional instructional design and rapid development strategies. Promote and participate in team innovation, technology integration, process improvement, and collaboration. Education & Experience Education & Experience Bachelor’s Degree or equivalent required; Master's or higher degree in a related field a plus. Additional Requirements Additional Requirements Pay & Benefits Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $88,000 and $132,800, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.