Summary Posted: Oct 27, 2023 Weekly Hours: 40 Role Number: 200492250 The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
In AppleCare, we believe in providing world class support to our customers for the devices that they have purchased. We are looking for a highly motivated and self driven individual who will be responsible for driving cross functional repair programs. Key Qualifications Key Qualifications Hardware and Software Project management skills Software engineering skills Experience in coordinating programs end to end from design to release Understanding of operating systems; (iOS, MacOS, iPadOS) Detailed knowledge and understanding of product development processes Negotiation and risk management skills Mechanical engineering experience with test station fixtures is desired Description Description This role will be spanning factory, hardware and software development. You will drive the overall schedule of repair projects from conceptualization to design to execution to deployment. You will be responsible for recognizing and communicating cross-functional issues and risks. You will have to work with engineering teams to develop requirements, drive implementation schedules, coordinate and drive fixes for software issues, repair systems related issues as well as present the potential issues and their impact to repair lines and other impacted teams. Additional responsibilities include:
Partner with AppleCare Readiness teams and Repair architects to understand and lead systems and software changes impacting iOS / MacOS, FDR, Core OS, and Hardware Development.
Design project implementation plans for repair feature developments and complete those plans with cross functional engineering teams.
Lead design reviews and approve design milestones and success criteria for each milestone.
Coordinate program reviews and status updates on top engineering issues to all levels of management including serious executives.
Lead validation of repair SW features and AppleCare repair systems for field releases and repair launches.
Ensure close inter-team coordination and end to end collaboration on deliverables.
Overall responsibility to ensure all engineering and technical aspects of AppleCare repairs programs are delivered on a timely manner. Education & Experience Education & Experience Degree in Computer Science, Electronics Engineering, Industrial Engineering, or related field and 4+ years of experience in related occupation. Additional Requirements Additional Requirements Pay & Benefits Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $132,300 and $199,500, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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