Director - Engineering (Analytics)

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes.   Zenoti powers more than 22,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.   Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™ and unveiling a  new brand video.  We are also proud to be recognized as a Great Place to Work-Certified TM   for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.   To learn more about Zenoti visit:  https://www.zenoti.com.     Our products are built on Windows .NET and SQL Server and managed in AWS. Our web Ux stack is built on jQuery and some areas use AngularJS. Our middle tier is in C# and we build our infrastructure on an extensive set of Restful APIs. We build native iOS and Android apps, and are starting to experiment with Flutter and Dart. For select infrastructure components we use Python extensively, and use Tableau for analytics dashboards. We use Redshift, Aurora, Redis Elasticache, Lambda, and other AWS products to build and manage our complete service, moving towards serverless components. We deal with billions of API calls, millions of records in databases, and terabytes of data to be managed with all services we build that have to run 24x7 at 99.99% availability. What will I be doing? You will be leading Zenoti's engineering team to build the infrastructure and user experience for analytics and benchmarking using the Zenoti product. You should be a great manager and a great team builder. You also need to be an excellent recruiter, communicator and issue resolver. Your job is to make sure everyone in your team is successful in getting their job done, and bring transparency to the process. Work with product management to execute on the product strategy and roadmap Manage the technical and architectural evolution of Zenoti analytics and benchmarking products Manage execution of building the product, releasing it to customers, and managing the service in the cloud Build up a strong engineering team to execute on our product roadmap Recognize and reward employees to ensure they are unblocked to deliver on the roadmap Ensures all engineering projects, initiatives, are completed efficiently. Be proud of what you work on, obsess about the quality of the work you produce   What skills do I need? 15+ years of experience in software development in product companies 5+ years of recent experience in building features for data analytics applications including ETL systems Strong background in designing applications to work with data and processing data at scale Demonstrated expertise in building reliable, available, scalable and performant platforms in regulated environments Keen business sense and demonstrated ability to partner to work with multiple stakeholders and deliver business results Experience managing a engineering team through multiple product cycles Experience in in designing and developing data intensive visualizations using large datasets a plus A significant part of work done on the Microsoft stack using SQL Server Strong logical, analytical and problem-solving skills Excellent communication skills and ability to work across multiple disciplines and functions Strong customer empathy and ability to handle customers sensitively in escalated situations Can work in a fast paced, ever changing, start-up environment Benefits Competitive salary and equity in the company You will receive medical coverage for yourself and your immediate family An environment where wellbeing is high on priority – access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions Unlimited vacation Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives" Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.