Product Operations Manager

About the Company Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time. Product Operations at Valon The Product Operations team makes it possible for Valon to build, scale, and continuously improve our product and operations. They are our “swiss army knife” builders who embed into various parts of the business. Depending on the maturity of the operations that they’re embedded in, their role can vary - this can range from doing complex manual ops that aren’t ready to be owned fully by Ops to gathering business requirements to building / scaling processes to helping product prioritize the roadmap. The one common thread is that they do whatever it takes to grow and scale the business. About the Role We’re looking for a driven and detail-oriented individual who is passionate about building operations from the ground up and can operate in a fast-paced, rapidly evolving environment. The right candidate can both prioritize for the business strategically and also roll up their sleeves and get into the weeds with the operations. This role requires someone who can forge their own path without clear guidance, tackle complex problems, own processes end to end, and work cross-functionally. Responsibilities Research business requirements for new processes Build operational processes for your Product Area’s operations team in collaboration with Product, Engineering, Legal and Compliance, and Servicing Operations teams Document day-to-day standard operating procedures for the Operations team Ensure that processes scale gracefully as the company scales  Drive process and product maturity to continuously improve operational efficiency and excellence as well as the homeowner experience Help successfully land new process and product launches and develop resources for the Operations team (e.g. project plans, standard operating procedures, FAQs, trainings, etc.) Liaise between various cross-functional teams to discover the best solution for the business Partner closely with the Operations to understand their needs and help drive product roadmap prioritization Project manage various internal workstreams to ensure team success and compliance Develop a deep understanding of the mortgage servicing industry Ideal Background 5+ years experience working in consulting, finance, product management, or business operations roles in a fast-paced environment Ability to operate independently and truly own business results for their area Experience with implementing operational processes and systems to ensure efficiency and scalability Strong problem-solving skills and the ability to drive complex projects to completion Strong project management skills with an ability to prioritize, communicate progress, and deliver results across multiple workstreams Extremely self-motivated and results-oriented — is organized, proactive in finding solutions, and has a strong drive to complete projects Excellent communication and collaboration skills with the ability to work cross-functionally and at all levels of the organization Excel and Google Sheets skills required Looker / SQL experience preferred Coding experience is a plus Experience in mortgage origination, mortgage servicing, or in the real estate industry is a plus Benefits Base Compensation Band: $145,000 - $170,000 Medical, dental, and vision insurance plans Flexible sick and vacation days Monthly lunch stipends (groceries qualify!) Commuter benefits MacBook, custom accessories, ergonomic equipment Support for H1B, TN, and E-3 Visa change of employer transfers   This Base Compensation pay range applies to our New York City located staff and may differ according to location.  New York Base Compensation Pay Range $145,000 — $170,000 USD Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.   Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.