Property Tax Specialist

About the Company Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time. Loan Administration at Valon The Loan Administration team powers all of the operations required to keep Valon running smoothly. From onboarding loans to handling insurance and processing payments, the Loan Administration team ensures that homeowners are continuing to get a first-class experience with Valon, all from behind the scenes. About the Role We are looking for an Property Tax Specialist who will focus on taxes but is also able to navigate through multiple facets of the escrow sector of a fast-growing technology and operations-focused business. This role is responsible for maintaining records on mortgaged properties and accurate and timely payment of real estate taxes on escrow and non-escrow accounts. This role monitors the work of the outsourced tax vendors to ensure disbursements are paid on time from customer escrow accounts. The tax specialist will also provide direct assistance to the homeowner by resolving tax-related issues. You'll be working closely with other specialists, as this team and vertical continue to grow! Responsibilities Execute and problem-solve in day-to-day operations for the servicing business Analyzes escrow sufficiency to ensure escrowed funds are sufficient to make required payments  Oversee the movement of check/wire funds relating to tax to ensure timely payment of escrow line items Analyzes escrow sufficiency to ensure escrowed funds are sufficient to make required payments  Ensure timely procurement and accurate processing of property tax refunds Execute payments for taxes in batch single processing modes by the installment due dates for the particular payee. Payment processing includes tax disbursement to avoid incurring interest or penalties. Monitor and drive resolution for any delinquent taxes in the loan portfolio Review control reports to ensure compliance with state, regulatory, and investor guidelines Liaise between all third-party vendors and ensure escalations are responded to timely and accurately Sets up new tax payees or makes changes upon request. Complete various audits for the monthly vendor scorecard Adhere to SLA standards/deadlines Making calls to tax authorities and tile companies Communication with homeowners via email/phone Lead other escrow responsibilities and projects as assigned by management Ideal Background Bachelor’s degree preferred 2+ years of experience at a mortgage servicing company within an escrow function or a tax service provider Freddie Mac or Fannie Mae servicing experience preferred Minimum Qualifications Excellent critical thinking and logical reasoning abilities Experience working with cross-functional teams to solve business problems and handle change management in a fast-paced environment Must be available to collaborate and communicate in regularly held in person meetings Benefits Compensation: competitive salary and partake in our performance bonus program and 401k plan Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits, One medical membership, and Talkspace to provide mental health support Food & meals: in-office snacks and drinks, Bagel Fridays and regular Food Trucks on premise Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient. Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes or team dinners! Generous time off: 17 days paid time off, sick days, and 11 company holidays Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.   Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.