Cash Collection Agent (Swedish Native)

  Welcome to TheFork! We're on mission to bring people together, feed the human spirit and champion restaurant culture because we strongly believe the best things in life happen around the table, and we want you to experience those unforgettable moments. 🍽 Founded in 2007 and present in 12 countries, we are the leading restaurant booking platform across Europe and Australia, and offer the broadest community of diners access to thousands of incredible restaurants. How do we make this happen? Through our exceptional lineup of products: 📱TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease 💻TheFork Manager: our innovative software tool that digitizes restaurant operations and helps restaurateurs manage their bookings and increase their revenue 💳TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app, making the payment process a piece of cake. We have offices all over Europe, boasting a fully international team from all over the world. We are all foodies at heart, and work together in a flexible, multicultural and positive environment which provides everyone with space to grow, both professionally and personally.   What you will do: As a Cash Collection agent, you will be responsible to manage the recovery process of outstanding debtors in the Sweden market, with outbound and incoming calls. You come in after the first bills become due and until the end of the process (receipt or transfer to a collection agency). To do that, you will have to manage various topics: Make outbound collection calls to debtors to recover outstanding bills Answer the questions of the customers by phone or email Negotiate payment by credit card, direct debit, transfer Establish payment plan schemes and schedules for large outstanding debts Provide customers with accounting statements and update clients bank information Investigate billing issues and, in case of need, request credit notes/refunds Validate customers open balances in case of refund request Republish Restaurants in our platform once they have paid their pending invoices Request and prepare paperwork in the event of bankruptcy notifications Interaction and monitoring with external collection agency Provide inputs to the CashCo Team Leader on potential improvements within the team   Who you are: You speak Swedish as native and has a advance level of English. Any other European language will be a plus. You preferably already worked 2 years in a similar position You have good negotiation and communication skills (spoken and written) You are dynamic, organized, with a methodical approach and attention to detail You have strong customer focus and you are a team player You have the ability to work under pressure to attain company and team objectives You must be comfortable with Excel You have experience in ERP and Salesforce What we offer: 😄 An awesome team (not everybody like our jokes, but we try our best) 🏠 A Permanent contract (that can be useful in life) ⚖️ Flexible working environment (2 days home office per week) 💸 Competitive fixed salary, bonus and equity (yes, equity!) 🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants) 🌎 International teams - More than 30 nationalities and 16 offices worldwide 🏳️‍🌈 Highly inclusive working environment 🤸‍♀️ Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc 🎓 Continuous learning and development programs (with full access to LinkedIn Learning!) 😌 Free access to the Calm app ⏳ A program dedicated to help you have the best work/life balance 🏥 Health insurance fully covered by the company 👩‍🦽 Life Insurance and Disability at no cost to the employee 🍴 Amazing offices with dining, coffee point on each floor, and leisure area 🎤 Team building events (we love karaoke. A lot. A lot.) We believe that we are better together, and at TheFork we welcome you for who you are.  Our workplace is for everyone, as is our people powered platform.  At TheFork, we want you to bring us your unique perspective and experiences, so we can collectively keep disrupting the restaurant industry and go from good to great.   #LI-AD2