Solutions Architect

ABOUT RETOOL: Nearly every company in the world runs on custom business software: Gartner estimates that up to 50% of all code is written for internal usage. This is the operational software for refunding orders, underwriting loans, moderating content, managing marketplaces, rolling out new features, onboarding employees, analyzing transactions, providing customer support…the list is nearly endless. For most companies, building and maintaining all of these tools demands a lot of engineering time—scarce, expensive resources better put to use on customer-facing products. At Retool, we’re designing a new type of development environment that makes it dramatically faster and easier to build all of this software. Retool unifies the ease of visual programming with the power of code, while abstracting away the tedious and repetitive tasks of development. We believe that the future of software development lies in being a force multiplier for developers and technical builders, helping them move considerably faster and build a lot more software.  It’s akin to a new version of Visual Basic, HyperCard, or Flash—with a bit of Figma and some future-of-programming vibes thrown on top. Today, our customers span from small startups building their first operational tools, to Fortune 500 companies building mission-critical apps for thousands of users across their business. WHAT YOU'LL DO: Retool’s Solutions Architects help our customers harness the full power of Retool – whether it is a focused Quickstart engagement to help a new customer get started, or a year long engagement where you guide technical teams to manage hundreds of production applications. You will directly drive value for our customers by addressing their most challenging technical problems and increasing the capacity and velocity for building solutions with our platform. Our Professional Services team members are billable, and working directly with customers and system integration partners to scale the impact of our products. This is a hands-on role, and includes building Retool applications, integrating our platform into the customers stack, and advising on end-to-end solutions. In addition to working directly with our customers, this role advises our system integration partners on best practices and provides delivery oversight to our highest-visibility engagements. This role will help shape the service offerings that we go to market with and build the operational processes to scale the PS function at Retool. WHAT YOU'LL DO: Advise and implement full-stack solutions using Retool Help our partners deliver best-in-class services to our customers, allowing us to efficiently scale the impact of our product Develop new service offerings based on customer / market need Assist with scoping, estimating, and selling professional services engagements Be a thought partner to Retool customers to help them build out complex internal tools for new teams and use cases Assist with partner enablement and certification Serve as a trusted advisor to our customers Identify and lead internal strategic initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise Work collaboratively and have very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners THE SKILLSET YOU'LL BRING: 5+ years experience with strong engineering background, preferred in fields like computer science, math and electrical engineering Strong written and verbal communication skills Previous experience in a customer-facing role Ability to take on open-ended problems in unstructured environments Full-stack development experience, with strong knowledge of SQL, Javascript, and APIs Ability to think on your feet and solve problems during calls with technical customers Retool offers generous benefits to all employees. For more information, please visit the benefits and perks section of our careers page! At this time, Retool is only set up to employ in the US and UK.