Watch Technical Expert

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team! The Watch Technical Expert at The RealReal supports the Watch department through the development, application, and teaching of authentication and pricing methodology, compiling and organizing research and training materials. The Watch Technical Expert will establish authentication standards for the department through content creation, training, and assessments (QC as well as written assessments). You are an expert in your field who identifies opportunities and strives for business success. You have deep industry knowledge of iconic 20th and 21st century fine luxury watch brands, and experience with secondary market pricing principles and application. This role will report to the Manager of Jewelry Authentication. Key partners include: Fine Jewelry & Watch Production, Gemology Experts, Jewelry Experts  Client Services, and our Luxury Consignment Offices. What You Get To Do Every Day Develop standards and methodologies, implement and apply through reference guides Demonstrate the highest level of expertise across authentication & pricing methodology, specific brand mastery (past & current)  Identify high risk accounts and work with Consignor Relations to sequester and freeze inventory as needed.  Identify trends in counterfeits - designers and styles  Maintain cross category partnerships & communication related to Jewelry Authentication Perform and manage quality control for high risk items. Implement QC processes, report on metrics, identify and escalate areas of opportunities  Improve how we implement learnings and strive toward consistent consignor & customer experience  Teach and apply complex concepts as part of building a knowledgeable and efficient Watch Specialist production and Luxury Consignment Office teams Promote quality expectations in partnership with Production management; ensure standards and adherence to SOPs through hands-on-training, routine assessments and audits  Provide solutions in response to obstacles and identify opportunities for efficiencies Contribute to copy and cataloging for notable and high value items. Developing talent on the watch authentication team Establish training paths, structuring programming for future growth, excellence Represent the company and department at industry events and workshops, as needed Required skills:  Problem solving skills with a strong commitment to action The capability to handle ambiguity and be flexible to changing needs and priorities The ability to prioritize multiple time-sensitive tasks and/or escalate issues Work effectively and collaboratively in teams to meet shared goals and deadlines, and foster cross-functional partnerships Demonstrated ability to self start, maximize productivity, and take initiative Attention to detail, strong organizational and communication skills, geared towards large groups Solid analytical skills Prioritizes based on business need and displays orientation to profitability What You Bring To The Role 7+ years jewelry industry experience required; academic or professional research experience preferred Bachelor’s degree from an accredited college or university required. Concentration and/or advanced degree in art history, fashion or jewelry design and/or fabrication preferred GIA Diamond Graduate diploma required; Graduate Gemology diploma preferred Advanced knowledge of jewelry history, design, manufacturing and secondary market; concentration in 20th-21st century iconic Fine Jewelry houses, preferred Advanced technical expertise, including gemological and metals identification, secondary market pricing principles and estimation know-how and proficiency Expert knowledge of market and competitive landscape French and/or Italian language skills, preferred   The expected salary range for this role is $77,878.00 - $93,687.00 To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. GHR8498 #LI-NC10 #LI-Onsite   The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records.  At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.