Senior Watchmaker

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team! What You Get To Do Every Day Responsible for assessing and training watchmakers and watch techs on the condition, authenticity, and functionality of timepieces to increase work flow productivity. Responsible for diagnosing and performing service on moderate and complexity timepieces to restore them The RealReal standards of accuracy and functionality beyond the scope of the watchmakers and watch techs. Responsible for assisting in coordinating the necessary communication between all watchmakers, watch techs, clients, and operations personnel, to receive approval on needed repairs and process accordingly. Continue to provide accurate and expedient simple adjustments and regulations to mechanical movements as well as battery replacement on quartz models to maintain daily goals and quotas.  Work closely with Senior Head Watchmakers and Horology leaders to assist in any requested educational or training initiatives as capable. Partner with Senior Head Watchmakers and Horology leaders to scale and diversify the growth of the company’s watch repair and service initiatives programs. Help coordinate and assist in performing any additional daily tasks as directed by the Senior Head Watchmaker such as directing workflow and curating work load for watchmakers and watch techs. Resource for complicated and rare pieces Mentor and train new watchmakers Authenticate and determine acceptance per provided condition and brand guidelines. Diagnose and perform timing adjustments, minor repairs and battery replacement on a large variety of mechanical and quartz watches and clocks. Inspect and affirm working status of high complication timepieces. Utilize all available resources to decrease rejection rate for non-working watches. Clean cases, bracelets, dials, hands, and crystals. Assess and confirm condition of movement and relevant case/movement numbers. Check condition of bracelets and add all available additional links. Pressure test all applicable watches. Maintain workshop tools, equipment, and supplies. Provide expert guidance and support to Fine Jewelry and Watch team. Work with management, fellow watchmakers and FJW to update and maintain acceptance guidelines and brand(s) awareness. What You Bring To The Role Ability to transfer learning and knowledge to others  Technical writing skills. Effective communicator (both verbal and written). Comfortable teaching and providing constructive feedback in a positive manner. Thrives in a collaborative environment but is also comfortable being delegated specific tasks and projects. Demonstrates the skill and willingness to take initiative and to proactively anticipate. organizational needs including the ability to meet external and internal deadlines as required.   The expected salary range for this role is $77,878.00 - $89,003.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. GHR8057 #LI-LS10 #LI-Onsite   The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records.  At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.