Legal Operations Manager

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America. We have delivered over $24 billion in affordable and responsible credit over the last 5 years. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B. We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts. Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans. We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come join us if you like to tackle big problems and make a meaningful difference in people's lives.   About the Role:  The Legal Operations Manager plays a pivotal role streamlining and enhancing the Legal team’s systems. As the authority on legal technology, we rely on you to optimize internal and external collaborations. We want you to consistently approach tasks with a builder's mindset – seek opportunities for efficiencies and help us continue to scale operations. We hope your passion for educating, and a knack for innovation, will drive you to create impactful content and presentations. As a member of legal, you’re at the forefront of innovation and product iteration - we play a key role helping teams explore new ideas and realize goals. That means you’ll learn a lot and have ample opportunity to apply it. We’re also team-oriented and will eagerly share information and resources. This is a hybrid work schedule with Tuesdays and Thursdays in our San Francisco office.   What You’ll Do: Oversee Contract Lifecycle Management (CLM) Act as primary steward of our CLM system Spearhead its continuous enhancement and optimization throughout the organization Refine workflow designs Meticulously process map Craft and update playbooks Manage permissions, ownership, and user access Champion Legal Knowledge Management Implement and manage knowledge resources Initiate company-wide communications that ensure teams are informed of policies and processes Maintain Company Documents Continually curate and manage a repository of company forms, agreements, and templates for accuracy and relevance Innovate Technology Identify and introduce cutting-edge legal tools to streamline existing practices and introduce efficiencies Manage end-to-end process (from design to system rollout and training) Drive Strategic Initiatives Develop and execute comprehensive strategic and operational project plans Foster collaboration with cross-functional teams Lead legal operations initiatives Achieve defined objectives Monitor Progress and Metrics Identify and report key operational metrics Use data-driven insights to support decision-making and maintain timelines   What We Look For: Bachelor's degree (prefer law, economics, finance or business) 4+ years in legal operations at a technology company (prefer fintech) Demonstrated expertise with CLM software, including ability to build playbooks, automate repositories and develop policies (highly prefer Ironclad) Proven ability to build relationships and lead complex, multi-stakeholder projects with minimal supervision. Independently, you should be able to drive projects by efficiently securing support from diverse stakeholders Understanding of technical systems and tools commonly used by legal departments and highly motivated to stay updated on the latest Excellent analytical, problem-solving, and communication skills. Clear and persuasive Strong attention to detail and commitment to excellence A true team player with a "no task is too big or too small" mindset, willing to contribute and collaborate at all levels to achieve team goals   What We Offer You:  Competitive salary and stock option plan 100% paid coverage of medical, dental and vision insurance  Flexible PTO Opportunities for professional growth and development   Paid parental leave Health & wellness initiatives   The compensation range of this position in San Francisco, CA is USD $90,000-$130,000 annually plus equity and benefits. Within this range, an individual's base pay will be dependent on a variety of factors, including without limitation, job-related knowledge, skills, education, and experience. Upgrade has different base pay ranges for different work locations within the United States and Canada, which allows us to pay employees competitively and consistently in different geographic markets. The range could vary depending on what ultimately is determined to be the candidate’s primary work location.    # BI-Hybrid   Notice to California-based Candidates for Employment. This California Candidate Privacy Notice is intended to provide information about how Upgrade collects and uses personal information to California consumers who apply for employment with Upgrade If you are employed by Upgrade, refer to the Employee Handbook for additional information. For any questions about this notice, please contact ccpa@upgrade.com. Personal Information Upgrade Collects: Identifiers Including name, address, email, telephone number, social security number, driver license number, passport number, and other personal identifying information. Characteristics of protected classifications under California or federal law, including demographic information and other personal information obtained during the application process, such as gender, race, national origin . Professional or employment-related information, such as salary/compensation and benefits packages, other relocation or job preferences, prior background, experience, skills, and other information in support of your application, reference information, other information obtained through background checks, including employment, credit, and criminal history. Education Information. Any other information you provide as a part of  recruitment, job application, or interview process.  Purposes for Collecting Personal Information: To consider qualifications, skills, and interest for employment . To communicate with you during the recruitment and interview process. To conduct background checks and verify your information if you are offered employment . To provide compensation, including payroll, and  administer stock options and benefits, including medical, dental, vision, commuter, and retirement benefits. To provide human resources services and conduct performance evaluations. To monitor work eligibility including work-related licenses, credentials, training, and eligibility to work in the United States. To improve recruitment and interview processes and  ensure a safe and efficient working environment. To comply with applicable legal or regulatory requirements including state and federal company reporting obligations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.