Journey Strategist

As a  Journey Strategist , you will lead the adoption of a company-wide customer adoption approach that drives higher levels of customer success and revenue growth.  As a key member of the WWFO (worldwide field organization) team you will collaborate with both the sales and customer success functions to evolve Smartsheet’s GTM (Go To Market) capabilities and be an active evangelist of the new Customer Outcomes Journey to both Smartsheet employees and customers.  You will deliver and evangelize the ability to deliver outcome/value conversations across all stages of the customer lifecycle. You will report to the Senior Director, Customer Outcomes Journey and be based remotely in the US.    You Will:  Drive Customer Outcome Journey GTM engagements by working cross functionally with sales, marketing and customer success. Deliver and evolve customer-centric Solution Workshops that increase sales opportunities, account team productivity and deal velocity Experience executing Design Thinking workshops to uncover underlying business objectives and requirements Identify strategic use cases within the Smartsheet customer base to support large enterprise deals Create and execute a consistent value management approach with field sales in our most strategic accounts Create Executive level presentations targeted at both internal and C-level customer audiences Work with the Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities Identify and share best practices across geographic regions   You Have:  6+ years of management experience in a management consulting firm or software company with a focus on architecting new IP and workshop facilitation strategies for “art of the possible” customer workshops 2+ years of Smartsheet experience or Collaborative Work Management / Digital Transformation experience Exposure to the operating practices of multiple functional departments such as IT, Marketing, Sales, and Engineering Strong facilitation skills that encourage the clear articulation of business issues, maturity assessments, future opportunities, and effective solution design of relevant stakeholders Sales and services GTM experience working with strategic deals, account teams and/or projects from pipe generation to close Deep financial analysis and modeling skills including the ability to educate non-financial roles in concepts such as ROI, IRR, TCO etc. Strong executive presence and written communication skills including the alignment of C-Suite Executive strategies to functional and operational execution plans Willing to travel periodically based on customer and business needs   Perks & Benefits: HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees Equity - Restricted Stock Units (RSUs) with all offers Lucrative Employee Stock Purchase Program (15% discount) 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Incidental Sick Leave US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to LinkedIn Learning online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific)  Smartsheet provides a competitive range of compensation for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive bonus and RSU stock grant upon accepted offer.  California & New York: $124,200 to $178,200 | All other US States: $115,000 to $165,000    About Smartsheet Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Japan, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We’re looking for people who are driven, authentic, supportive, effective, and honest. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren’t afraid to be innovative—join us! #BI-Remote #LI-Remote