Senior Collections Analyst

We’re on a mission to empower innovation through a culture of collaboration by providing teams the means and methods to turn ideas and insights into reality. Founded in 2011, Mural is a leading innovator in visual collaboration for hybrid, remote, and distributed teams. We believe in what we build, and our team of more than 400 “Muralistas” around the world collaborate in the Mural® app. Our values guide our intentionally inclusive product and culture, which includes collaboration design education and a flexible monthly stipend for learning, wellness, and coworking. Mural has raised $200M to date and is growing rapidly to fulfill our mission. The company is trusted by 95% of the Fortune 100, including innovative teams at IBM, Intuit, GitLab, Microsoft, and Atlassian. ABOUT THE TEAM Join the esteemed Finance team at MURAL, comprised of highly skilled professionals who embody diversity, passion, and multifaceted expertise. Finance serves as a revered business collaborator, spearheading data-driven decision-making throughout the organization, all while prioritizing customer-centricity and enhancing the core foundations of our business. YOUR MISSION MURAL is actively seeking a seasoned and highly proficient Senior Collections Analyst to augment our Finance team based out of Buenos Aires, Argentina. This pivotal role will report directly to the Billing Director and will play a paramount role within the Finance team. The Senior Collections Analyst will assume responsibility for advancing our business by fortifying our Days Sales Outstanding (DSO), optimizing existing workflows, and delivering exceptional customer support in response to Accounts Receivable (AR) inquiries. WHAT YOU'LL DO Responsible for running the AR aging report and delivering regular updates to the Billing Director Responsible for collections reach-outs on a daily basis Responsible for the oversight and maintenance of assigned delinquent accounts, encompassing tasks such as managing customer telephone correspondence, executing account adjustments, and conducting reconciliations as necessary Prepare bad debt reserve and propose quarterly journal entries Prepare and maintain the the cash collection forecast Apply cash receipts daily and reconciliation of checks received Support AR team with inbox and Jira ticketing system Play a key role in the implementation of new processes and procedures in order to improve collections, efficiency, and scalability Utilize D&B analysis to determine the degree of risk involved in extending payment terms Work with collections agencies to recover funds that are past due or are in default as needed Work closely with the accounting and FP&A teams to facilitate month-end close Prepare and report monthly metrics for collections Assist in gathering data for audits WHAT YOU'LL BRING Minimum of 4 years experience in a high-volume and technology environment Experience with subscription collections Proficient in working autonomously to achieve deadlines and objectives An unwavering commitment to precision and efficiency in task execution A strong inclination to collaborate with team members to achieve team goals Excellent command of English, both written and verbal Ability to work independently from a remote location Experience with NetSuite, Dun & Bradstreet, JIRA, and Stripe is a plus Equal Opportunity  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.