Customer Success Engineer, Ads

Reddit is a community of communities where people can dive into anything through experiences built around their interests, hobbies, and passions. Our mission is to bring community, belonging, and empowerment to everyone in the world. Reddit users submit, vote, and comment on content, stories, and discussions about the topics they care about the most. From pets to parenting, there’s a community for everybody on Reddit and with over 50 million daily active users, it is home to the most open and authentic conversations on the internet. For more information, visit redditinc.com . Reddit is continuing to grow our teams with the best talent. This role is completely remote friendly and will continue to be after the pandemic.  Monetization is often the most data-heavy, latency sensitive, and technically demanding part of any online business. Our Ads Customer Success Engineers support the Reddit Ads platform. This role is the Tier 1 level of support, acting as the interface between Sales and Engineering as you work through customer issues. You'll be joining the Ads Solutions Engineering team. We are looking for engineers who are passionate about solving problems and providing our customers with a positive experience while using our platform. Responsibilities: Have a strong understanding of the market, clients, partners, and technology Execute deep troubleshooting techniques and drive resolution of customer issues as quickly as possible within our specified Service Level Agreements Use Jira to record, track progress and escalate application issues Collaborates with the various teams to ensure that problems are resolved effectively and efficiently Provide product feedbacks and insights to the business and development teams Assists users in understanding how to appropriately use our platform Assists with various application testing activities and internal projects as needed Qualifications: 3+ years of experience in a customer/client-facing role such as Customer Success Engineer, Technical Support Engineer, or Sales Engineer Excellent problem solving and troubleshooting fundamentals Passion for superior client experience Prior experience at a MarTech or AdTech company Moderate experience/understanding of web technologies, including CSS, HTML, and XML, and JavaScript language and concepts Adept with writing database queries and data analysis Benefits:  Pension Savings plan  Medical Plan Short term sickness benefits  WIA excess and WGA gap insurance  Workspace benefits for your home office  Personal & Professional development funds Family Planning Support  Flexible Vacation & Reddit Global Days Off Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at ApplicationAssistance@Reddit.com .