Student Success Advisor - Huntsville, AL

At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential. What We’re Looking For: You'll oversee all day-to-day activities and operations of our boot camps including oversight of instructional staff, classroom experience, student outcomes, and cultivating a network within Huntsville, in partnership with Drake State. We are looking for someone who can balance the administrative needs of the job with the relational dynamics of student support. The goal is to foster an environment where students & instructors are supported and increase their ability to be successful. We will achieve this through a community-centric and trauma-informed approach to support. The Student Success Advisor will deliver on the following areas: Student Experience Instructor Management Program Completion Partner Relationships The Student Success Advisor will find success through: Student Experience –  Our goal is to create a transformative learning experience where students can thrive.  The Boot Camp is by its nature an extremely challenging program. You will create opportunities within the program to celebrate your students’ success along the way. Program Completion – It is up to the Student Success Advisor to ensure our students are supported and meet the required metrics to complete the program successfully.  You will provide student coaching, create individualized success plans, and guide them through the various roadblocks on their educational journey, whether that be self-doubt, time management, or competing priorities. Responsibilities Include, But Are Not Limited To: Creating a classroom experience that energizes and engages students.  Utilizing data in SalesForce and other reporting tools to assess classroom satisfaction and provide feedback and solutions. Manage classroom reservations, instructional staff, and operational logistics.    Assist students in pursuing new career opportunities, and work with Career Services to help students become employer competitive. Develop positive, collaborative working relationships with our partner organizations, working closely with key contacts to develop and grow the impact of the program. Deliver outstanding events, and work with the Industry Engagement Team to co-host in-person Demo Days and Virtual Tech Talks. Things That Should Be In Your Background: You have worked in a capacity where motivating others was vital to success. You understand the importance of deadlines and streamlined communication You understand what makes a dynamic classroom learning environment You have experience in making difficult decisions, tackling problems head-on, and can articulate lessons learned You have a track record of delivering excellent customer/student satisfaction You have worked with a variety of individuals from diverse backgrounds. You have excellent communication skills and experience in being the main point of contact or representative for a brand You can operate independently in a remote environment and cultivate strong relationships in a primarily remote capacity You have been a part of a growing environment and are comfortable with evolving roles and responsibilities. This role will be based in Huntsville, Alabama.  Frequent interaction and collaboration with co-workers across the world at our other offices and University locations are built into our company ethos, so some travel may be required. Benefits & Culture Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow We offer comprehensive benefits (unique per country) and excellent work/life balance. Full-time, U.S.benefits include:  Medical, dental, and vision coverage Life insurance, disability, and 401(k) employer match Employee stock purchase plan Free snacks and drinks in-office Generous paid holidays and leave policies, including unlimited PTO Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break The anticipated base salary range for this role is ($45,000 - $60,000), with potential bonus eligibility.  Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, budget for the position and cost of labor in the market in which the candidate will be hired. 2U Diversity and Inclusion Statement At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike.  2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: recruitingaccommodations@2u.com .   About 2U Inc. (NASDAQ: TWOU) For more than a decade, 2U, Inc. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit 2U.com. About edX edX is the education movement for restless learners and a leading global online learning platform from 2U, Inc. (Nasdaq: TWOU). Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org. Learn more at https://2u.com/careers/ #NoBackRow The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. 2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.