NetCredit Collections Representative (Remote)

About the role: Enova has several different consumer lending brands, each with their own unique offerings and customer requirements. As a Collections Representative, you will become an expert in one particular brand over the course of our 3 week training program. After you complete training, you will reach out to customers and identify solutions to help make consistent loan payments. You will need to be comfortable working with customers through difficult situations. Responsibilities: Effectively handle inbound and outbound calls to customers regarding overdue loan payments Finding solutions for customers who are past due on their account to get them back up to date Communicate by phone and email with customers, co-workers, supervisors and management Maintain accurate, up-to-date information for customer accounts Requirements: 1 year of collections experience Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively   Benefits & Perks: Flexible work schedule (In-office T/W/Th and remote M/F for hybrid-eligible roles) Health, dental, and vision insurance including mental health benefits 401(k) matching plus a roth option (U.S. Based employees only) PTO & paid holidays off Sabbatical program (for eligible roles) Summer hours (for eligible roles) Paid parental leave DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) Employee recognition and rewards program Charitable matching and a paid volunteer day…Plus so much more! Full-Time Employees working 30+ hours per week are eligible for benefits; interns are not eligible. About Enova Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.   Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here .  It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.