Senior Director, Corporate IT

PagerDuty is seeking a Sr. Director, Corporate IT (End User Services, ITSM, Sys Eng, IT Security Ops) to join our diverse, customer-focused team! As a Sr. Director, Corporate IT , you will lead our System Engineering and end-user services teams, and help architect, build, and support PagerDuty’s growing SaaS/cloud-first information technology ecosystem – ensuring availability, reliability, and security for our employees. You will provide an exceptional experience for all Dutonians and will be responsible for training, supporting, and leading your team. This is an exciting opportunity to implement automation and help improve and scale processes and technology. The ideal candidate will have a proven background in managing security, technology automation, and automation programs. You will bring experience helping your teams consistently ship value to employees. You go out of your way to make sure that you articulate that value within as well as outside of the team. We are looking for candidates located in the San Francisco Area ONLY at this time.  KEY RESPONSIBILITIES   Provide technology vision and leadership for deploying IT initiatives that improve collaboration, cost-effectiveness, compliance, and security.  Manage vendor relationships and look for opportunities to reduce costs through efficient internal operations, well-rationalized investment, and business enablement. Consult senior-level stakeholders across the entire organization to identify business and technology needs. Lead the IT strategy to leverage PagerDuty (PD@PD) to drive automation and scale across the enterprise. Partner closely with CISO organization to determine, deploy and administer critical corporate infrastructure security solutions. Manage ticket escalation, and ensure that service level requirements (SLAs) are achieved and that we are meeting defined metrics. Ensure our employees receive professional, efficient, and effective support. Ensure smooth delivery and operation of IT services by monitoring systems performance. Provide direction, guidance, and training to IT staff, including system engineers and help desk support members. Have a customer zero mindset and adapt and deploy our own products. BASIC QUALIFICATIONS: 8+ years of experience working in IT operations, overseeing large information technology projects. 6+ years of people management experience leading multiple technical teams, distributed across multiple geographies. Proven experience in operating and managing security, automation technology, and automation programs. Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems. Experience with agile and scrum methodologies.   PREFERRED QUALIFICATIONS Bachelor's degree in computer science (or a related field) or equivalent work experience. Experience working within high-growth, cloud-first (AWS), B2B SaaS companies. Excellent leadership, decision-making, and project management skills. Excellent communication and influencing skills.  Experience with Okta, Google Workspace, Slack, Jamf, Microsoft 365, Atlassian Cloud, Jira, Oomnitza, automation tools, AWS, and Zoom. The base salary range for this position is 185,000 - 283,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Not sure if you qualify? Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you. Where we work PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible environment. Find balance with remote working, while also enjoying ample opportunities for in-person and virtual connection with your fellow Dutonians. How we work Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture. Champion the Customer | Put users first to design great products and experiences. Run Together | Build strong teams that amplify our impact on users. Take the Lead | Disrupt and invent to be the first choice for users. Ack + Own | Take ownership and action to deliver more efficiently to users.  Bring Your Self | Bring your best self to build empathy and trust with users. What we offer One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.  Your package may include: Competitive salary and company equity Comprehensive benefits package from day one Flexible work arrangements ESPP (Employee Stock Purchase Program) Retirement or pension plan Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws) Generous paid vacation time Paid holidays and sick leave Paid volunteer time off - 20 hours per year Bi-annual company-wide hack weeks Mental wellness programs Dutonian Wellness Days & Midyear Wellness Week - scheduled company-wide paid days off in addition to PTO and scheduled holidays HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge About PagerDuty PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a better digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.  Led by CEO Jennifer Tejada, two-thirds of the PagerDuty board is classified as non-white, with women making up nearly half of all board members. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time. PagerDuty is Great Place to Work-certified™, a Fortune Best Place to Work for Women, and a top rated product on TrustRadius and G2.  Go behind-the-scenes @PagerDuty on Instagram. Additional Information PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.