GTM Business Systems Analyst

Hotel Engine is a Denver-based travel tech company on a mission to radically simplify trip management for businesses. We’re not a cumbersome travel management company, nor an online price aggregator. We’re a powerful network that brings hotels and businesses together. Our members save time, money and effort in managing their lodging programs, and our partners get access to loyal, high-value business travelers. It’s a true win-win. Following a 2021 series B funding round at a $1.3 billion valuation, we achieved remarkable growth in 2023. We expect 2024 to be our best year yet.   Across our organization, we’re powered by exceptional talent. From our large Engineering and Product teams to Sales, Supplier Relations, Member Support, Data, Marketing and Operations, our team is forward-thinking, data-driven and customer-obsessed. We’re also a lot of fun — one of the many reasons we were named a Best Place to Work by Built In Colorado for the past four consecutive years.   We value our individuality, and we also understand that together, we thrive. Most importantly, we know we’re not for everyone! Complacency doesn’t live here. We’re focused on finding the right people who are energized by our culture and bring diverse experiences and backgrounds that will help us unlock our full potential. Click here to view our DNA , and if you like what you see, please read on! As the GTM Business Systems Analyst (BSA) you’ll be a key member of the go-to-market (GTM) systems team, and broader revenue operations department. The BSA will collaborate cross-functionally within the revenue operations department and with stakeholders across the revenue marketing, sales, and client operations departments. This individual will be responsible for documenting business processes and stakeholder requirements, assisting with solution development, and ensuring solutions are properly tested prior to deployment in production environments. What You’ll Do: Assist in the prioritization of stakeholder requests and projects Partner with stakeholders to gather requirements, create user stories, build test cases, and effectively ship enhancements/new features/functionality Translate business requirements into technical requirements and vice versa Design, build, test, and deploy solutions Provide post-deployment support Implement and integrate new SaaS applications Continuously learn about new features and releases Partner with stakeholders on new integrations impacting GTM tech stack applications Ensure proper data collection and data consistency Maintain data quality, integrity, and cleanliness What we're looking for: 5 years of Salesforce.com experience, ideally within a SaaS organization, including declarative development experience (e.g., flows, validation rules, etc.) Salesforce.com Certified Administrator (strongly preferred) Additional Salesforce.com Certifications (preferred) Experience with GTM tech stack integrated applications (e.g., marketing automation tools, sales enablement tools, etc.) Exceptional interpersonal skills w/ability to build strong stakeholder relationships Experience setting and managing stakeholder expectations Strategic thinker with strong business acumen Passion for solving complex problems Demonstrated success in delivering results working cross-functionally Strong work ethic with a “get stuff done” mentality Problem solver, strong attention to detail, extremely organized Self-starter and quick learner with the ability to work independently Flexible, agile, and adaptable; comfortable wearing multiple hats Ability to navigate ambiguity, effectively prioritize, and manage multiple projects Experience working in a fast pace environment Exceptional written communication, verbal communication, and presentation skills Cash Compensation: The base salary range for this role is $85,000-$95,000. Final offer amounts are determined by multiple factors, including prior experience, expertise & may vary from the amount above. Hotel Engine Total Rewards Philosophy | We recognize that there is more to work than day-to-day responsibilities. Hotel Engine has been recognized on Built-in Colorado’s Best Places to Work list 3 years in a row (2020-2022) for our positive culture and robust growth opportunities.    As a company, we’re also dedicated to giving back to our greater community, and have comprehensive corporate social responsibility programs supporting community, social justice and environmental causes. In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:     Competitive base salaries    Annual performance bonuses   Stock options for all associates + performance-based stock options    Insurance benefits including medical coverage (with a plan available at no cost to employees) + 100% paid dental and vision insurance    401(k) plan with a match program Unlimited PTO + 2 paid days each year to volunteer with your favorite non-profit   Paid parental leave and family medical leave   Hotel discounts through our exclusive platform   The ability to make a real impact in an incredibly fast-growing organization; you’ll never be just another cog in the wheel.