Senior Manager, Revenue Operations

Headway is building a new mental healthcare system that everyone can access. We make it easy for people to find quality in-network mental health care by removing historic barriers faced by mental health providers, payers, and patients.  1 in 4 people in the US have a treatable mental health condition, but the vast majority do not get the care they need. The primary reason is cost: the majority of therapists do not accept insurance, meaning paying for therapy is prohibitively expensive. This is where we got our start – Headway has built the first software-enabled national network of therapists who accept health insurance, making it possible for patients to find quality care they can afford and enabling mental healthcare providers to grow their practice. We launched in April of 2019 and are now powering 500,000+ appointments a month. To scale our vision, we’ve raised over $225+ million in funding from a16z, Thrive, Accel, Spark Capital, Google Ventures, Andreessen Horowitz and Health Care Services Corporation. Join us, and make an impact About The Role: As a leader within Headway’s Revenue Operations org, reporting to the Head of Revenue Strategy & Revenue Operations, you’ll have the unique opportunity to build, shape, and lead an operational function directly responsible for unlocking Headway’s growth to drive provider activation, retention, and share of wallet.  As Headway scales to deliver high quality behavioral healthcare for millions of people across the country, the complexity of the operational landscape within which we operate has also increased exponentially. To this end, in our journey to build next generation healthcare growth infrastructure, we’re seeking an operational leader to grow and shape a truly mission-critical function responsible for scaling Headway’s growth engine. This is a one-of-a-kind opportunity that will place you in the driver’s seat to impact business-defining outcomes, and redefine the gold standard for growth operations, while leading a world-class team within one of America’s fastest growing startups. You will:  Drive E2E growth funnel optimization to maximize and accelerate activations and appointments per provider, while minimizing churn.  Continuously assess conversion metrics across the growth funnel to identify key areas of opportunity to accelerate growth.  Collaborate x-functionally to have an immediate impact on identified areas of opportunity (either by leading projects or working through collaboration with other functions such as: marketing, sales, customer success, and enablement) Own Headway’s growth forecasting model to ensure accomplishment of company goals through accurate projections of leads, pipeline, and quota per sales representative, working closely with Strategic Finance Support strategic pipeline generation by managing strategic outbound campaigns to win in key markets and customer segments, and collaborating x-functionally to drive referrals and prospects re-engagement. Build a brand new strategy function within Revenue Operations Hire and develop a high-performing team You’d be a great fit if... You have 6+ years of experience in strategic management consulting and/or experience in Business Operations or Strategy roles in high growth startups. Prior experience in Growth function is a nice to have. Data is your first language; you derive satisfaction from building systems that surface and drive ; you naturally break down complex, unfamiliar problems into well-defined, easy to understand areas of work You have a passion for and experience leading teams and managing people in an operational/analytical capacity; you are excited about coaching more junior team members and creating space for learning You are skilled at managing senior cross-functional stakeholders and navigating complex relationships to drive business outcomes; you naturally build win-win relationships that drive mutual success in the long term Compensation and Benefits: Salary information is based on a single salary target per role and is differentiated based on geographic location (Group A, B, or C) Group A: $190,000 Group B: $171,000 Group C: $152,000 Examples of cities located in each Compensation Grouping: Group A = NYC/Tri-State Area, SF/Bay Area, LA Area, Seattle, Boston, Austin, and San Diego Group B = Chicago, Miami, Denver, Washington DC, Philadelphia, Atlanta, Minneapolis, Nashville, Sacramento, Phoenix, and Portland Group C = All remaining cities Benefits offered include: Medical, Dental, and Vision coverage HSA / FSA 401K Work-from-Home Stipend Therapy Reimbursement 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st Unlimited PTO Employee Assistance Program (EAP) Training and professional development We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact talent@findheadway.com Headway employees work remotely across the US, with the option to work from offices in New York City and (coming soon!) San Francisco. Headway participates in E-Verify. To learn more, click  here.