Senior Global Training Specialist

Sr. Global Training Specialist Location: London, UK About the Company DoubleVerify is the recognized market innovator with the technology and tools that accurately authenticate the quality of digital media and drive ad performance for the world's largest brands. DV provides media transparency and accountability to deliver the highest level of impression quality for maximum advertising performance.  Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best-in-class solutions across the digital ecosystem that help build a better industry. Learn more at doubleverify.com Position Overview As a Global Commercial Training Specialist, you will be responsible for managing the development, implementation, maintenance, and evaluation of all training content to support the development of our Commercial DV employees. You will work closely with cross-functional teams and subject matter experts to develop and maintain commercial employee training content which drives improved onboarding speed, customer satisfaction, and opportunity win rates. Success will be evaluated based on the commercial team’s ability to use our LMS platform in a self-service capacity, finding the information they need quickly to do their jobs effectively. Job Responsibilities   Develop and manage the maintenance structure of training materials and documentation. Deep collaboration with subject matter experts to develop content for training materials, documentation, e-learning modules, and live sessions.  Document key processes and resources as described by the Manager, Training & Onboarding Performing regular content audits to ensure content is accurate, optimized, updated, and relevant to the target audience Creating and maintaining a streamlined content calendar library Manage and organize documentation and training resources Help record video content and secure material for onboarding and training modules. Participating in special projects as identified by Manager, Training & Onboarding Manage and/or participate in ongoing training content improvement initiatives. Assist Manager, Training & Onboarding with training engagement, participation feedback, and accountability for training initiatives (proof point exercises, surveys, assessments, etc.) Analyze adoption and usage data of onboarding content and provide recommendations for improvement to the Manager, Training & Development. Collaborate with Learning & Development and cross-functional teams to ensure unified Commercial training content is aligned with organizational goals and initiatives.  Qualifications Exceptional command of Microsoft Excel and PowerPoint Strong project management skills and the ability to manage multiple projects and priorities simultaneously Excellent verbal communication skills with a demonstrated ability to manage training sessions Excelled written communication skills with a demonstrated ability to create new written documentation and presentations, and edit others’ content for accuracy and completeness Ability to work collaboratively with teams and stakeholders at all levels. Ability to analyze and interpret data to make data-driven recommendations Strong attention to detail and organizational skills Experience with e-learning tools is a plus Experience supporting a global / multi-market commercial organization is strongly preferred. Not-so-fun fact:   Research  shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!