Facilities Operations Manager

About Us Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge. At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact. Learn more at  diligent.com . Position Overview: Diligent’s continued success and growth depends on not just setting a high bar of client satisfaction, but also of employee experience. Diligent is seeking a proactive and vibrant Global Facilities Manager to join our Diligent team based in Washington, DC. Our Global Facilities Manager will ensure that our facilities operations run smoothly across all regions and work closely with business stakeholders and our employees to provide a superb working environment. This is the perfect opportunity for an individual who loves to roll up their sleeves and support various initiatives and projects, is meticulously organized, analytical, and is passionate about being part of the growth of our organisation, with a focus on our infrastructure. Key Responsibilities Managing a global team of local office managers / receptionists, ensuring consistency of operations within the global real estate portfolio. Engage in all aspects of lease management, real estate planning, lease negotiations, and building of new office space. Coordinating with Site Leads, Human Resources, Business Technology, and Network Operations on daily office operations. Administration of facilities systems, including hot-desk application (Office Space) and physical security (Brivo), among others. Maintaining day-to-day operations of facilities, such as delegating or completing maintenance orders, procuring office supplies & amenities, and ensuring compliance with laws & regulations. Management of our reception desks and general reception responsibilities. Primary contact for our building management services and escalation point for all global office operations. Engagement with office community initiatives, working closely with the local culture club and office leader for local office initiatives (team building events, networking events, holiday parties, etc.) Order office supplies, snacks and beverages on a weekly basis, keeping track of spend and managing office expenses. Scheduling routine inspections, emergency repairs, and organizing contractors including but not limited to electricians, plumbers, HVAC, kitchen appliances, water & coffee machines, among others. Organizing maintenance and repair contractors: Required Experience/Skills: Proficiency in Microsoft Office Suite. 5+ years’ minimum of experience in a facilities management role. Experience managing multiple offices and the ability to coordinate office moves strongly desired. Work experience in hospitality and customer service highly preferred. Experience supervising staff such as front desk and receptionist personnel preferred. FLSA Status : Exempt What Diligent Offers You   Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people.  Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.  Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.    We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights . We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com . To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.