Director - Business Technology Application

About Us Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge. At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact. Learn more at  diligent.com . Position Overview As the Director - Business Technology (BT) Application Development and Support you will be responsible for overseeing the development, maintenance, and support of our corporate applications, including Salesforce, NetSuite, Open Air, GainSight, DocuSign CLM, and other critical software applications. In addition, you will play a pivotal role in mentoring and guiding the India Business Technology team, ensuring alignment with the global BT strategies and goals. You will be a critical member of the BT leadership team and work closely with BT leaders and cross functionally across various functions to support projects, agile development practices and help with setting and maintaining global application support standards. You will lead change management activities on existing and new technology adoption and work with key stakeholders to understand and manage expectations and provide technical consultation. You will provide leadership in continuously improving all areas of agile innovation, program management, strategic systems design, partner relations, innovation landscaping and enterprise-wide scale of operations. Key Responsibilities Leadership and strategy Provide strategic direction for the development and support of corporate applications. Collaborate with head of BT and other stakeholders to define technology roadmaps. Lead the India Business Technology team, providing mentorship and guidance. Application Development and Enhancement Oversee the development and customization of corporate applications to meet business requirements. Drive continuous improvement efforts to enhance the functionality and performance of applications. Ensure adherence of best practices, coding standards, and development methodologies. Application support Manage a team of support professionals to provide timely and effective support for corporate applications. Establish and monitor service level agreements (SLAs) to ensure high quality support. Troubleshoot and resolve complex technical issues, ensuring minimal downtime. Vendor Management Collaborate with third -party vendors to evaluate, select, and implement new software solutions. Negotiate contracts, manage vendor relationships, and ensure compliance with service agreements. Team Development Build and nurture a high-performing team by recruiting, training, and developing talent. Forer a culture of innovation, collaboration, and continuous learning with the team. Security and Compliance Ensure the corporate applications adhere to security and compliance standards. Collaborate with security team to implement robust data protection and measures. Budget Management Develop and manage budgets for application development and support activities. Optimize costs while delivering quality services. Required Experience/Skills: Bachelor's degree in computer science or a related field (Master’s degree preferred) Proven (8+) experience in leading application development and support teams. Strong expertise in corporate applications such as Salesforce and NetSuite. Experience with others like OpenAir, GainSight, DocuSign CLM etc. a significant plus. Demonstrated success in managing complex projects and vendor relationships. Excellent leadership, mentoring and team building skills. Strong problem-solving and analytical capabilities. Excellent communication and interpersonal skills. Familiarity with security and compliance standards in the industry. Adaptable and flexible to work with a Global BT team. What Diligent Offers You   Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people.  Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.  Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.    We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights . We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com . To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.