Technical Support Specialist, Inventor

Job Requisition ID #23WD72460Position OverviewWe are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products. Someone to engage with Autodesk customers from the Manufacturing community by providing solutions, direction, and general troubleshooting for Inventor Professional. Do you enjoy solving problems and helping others. Are you passionate about customer experience. Are you familiar with Autodesk software like Inventor, Vault or equivalent software tools. Then we would like to hear from you. You will report to a Product Support Manager and requires the use of judgment and independent decision-making when managing caseload to achieve individual, team, and organizational goals.Shift Timing – It will be EMEA (14:00 – 22:30 however it may change as per our requirements (you need to be flexible for shift). Work location - Bangalore, India (you will expected to relocate to Bangalore)ResponsibilitiesResolve customer issues reported to Autodesk via chat, phone, web, online forums and other channelsProvide prompt, and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage etcResearch, verify, and document product issues, solution in short and clear articles for our Knowledge Base, or in our internal case management systemPriority handling and escalation of important issues and monitoring of service level complianceDocument support interactions in a company-wide case management systemEscalate customer issues to internal teams as requiredActively manage personal backlog of support requestsManage customer expectations by providing updates on progress Remain informed on improvements in supported products in relevancy to the mechanical design industrySupport the fundamental development and maintenance of knowledge base qualityInfluence product management and product development to make improvementsMinimum QualificationBachelor's degree in mechanical engineering, Industrial Design, or similar3 or more years of industry experienceExperience with CAD tools (Example: Inventor, Vault)Experience with Fusion 360, Solidworks etc. (Optional)Experience with CAM workflows (Optional)Experience with FEA tools (Optional)Capability to "own" the problem (customer issue), troubleshoot and ability to solve or reduce the problem or escalateExceptional team player skillsAbility to work in flexible working hours/ShiftsTroubleshoot, and analytical skillsStrong written and verbal English communication skills. Additional language skills are advantageousYou build strong customer relationships and gain insights into their needsYou identify opportunities that benefit our customers and build and provide solutions to meet their expectationsThe Ideal CandidateThink: Smart I prioritize and apply targeted effort to the work that matters mostThink: Innovative I am curious and creativeThink: Adaptable I embrace uncertainty and flex to changing circumstances quicklyFeel: Inclusive I work with people who are divers in background, culture, and ways of livingFeel: Impactful I am passionate about making a positive impact, I am committed to our customers' successFeel: Humble I share credit and shoulder responsibilityDo: Courageous I offer and respond to constructive feedbackDo: Accountable I do what I say and say what I doDo: Pragmatic I approach all work as important work, even if it's not fun and excitingThe Way we Work: One Autodesk We are One Autodesk to get the best results for our customers, our business, and our employeesThe Way we Work: Empower Decision makers We may disagree with a decision but we fully commitThe Way we Work: Authentic Selves We create a safe environment for people to speak courageously and ask for helpThe Way we Work: Integrity We hold each other accountable to the highest ethical standards#LI-SV2Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).