Job Requisition ID #23WD72532Position OverviewAre you a seasoned product leader looking for a team within an enterprise, B2B software company where you can promote value for our Customer Support teams and our customers? Are you looking for a company with a vision to imagine and design a better world? This is a player/coach product lead role in the Enterprise Systems & Experience (ESE) team, which is Autodesk's Information Technology (IT) organization. We create, plan, build and run the foundation for Autodesk. We are not a traditional IT organization; we build platforms that help our employees promote value for our customers. Also, we are transforming our culture and embracing a product-led mindset while focusing on engineering best practices like CI/CD and disciplined Agile delivery thinking. As the first product management hire for Customer Success in India, you have the experience and drive necessary to help build and coach a team of junior product managers.As the product lead for a custom app called "Operations Hub", which is one of many key products our customer support organization uses to better serve our customers, you drive the strategic direction, roadmap, and development. You will work with teams, including enterprise architecture, engineering, design, and our customer support organization to ensure the delivery and ongoing improvement of our solutions. You will understand user needs and industry trends, defining the product strategy, and creating the product roadmap to lead user experience, scale, and operational efficiency. You will report to the Director, Product Management, Customer Success, and are in Bengaluru.ResponsibilitiesAs a player coach, you embed as the product manager in a scrum team while mentoring and coaching junior product managersDeeply understand Customer Support business and strategies, clarify business priorities for the cross-functional team, and set qualitative and quantitative objectivesRelentlessly drive for continual product improvements and deliver results that exceed quality expectationsIntegrate usability studies, customer feedback, research, and market analysis into product requirements to enhance customers satisfactionWork closely with user experience and engineering teams to refine, test and build experiencesAnalyse current business processes and make recommendations for improvement based on industry trends and professional business knowledgeFacilitate and manage the product lifecycle and continuously iterate to improve the product and be responsible for turning that complexity into a simple user experienceEngage with customers and partners to understand their needs, articulate our goals and evaluate the impact of our productOwn the PDLC from ideation to value deliveryPartner with stakeholders, delivery teams, customer experience product teams, development teams, and support teams to assess, initiate, prioritize, refine, and drive products and solutionsPartner with vendors to understand and influence their product roadmapsMinimum Qualifications12+ years of experience in a Product Management role supporting support specialists in the Contact Center domain with strong business aptitude3+ years of experience building successful product management teamsExperience driving a product-led transformation in an enterprise IT organizationDemonstrated success in the agile software development processDemonstrated success in gathering and transforming customer needs into an actionable product visionEffectively deliver presentations to key customers/stakeholders and senior managementSelf-motivated with the ability to prioritize, meet deadlines and manage changing priorities; ability to work under pressureKnowledge of Salesforce Service Cloud and NICE inContact or Genesys or Vonage PlatformBachelor's degree in Business, Computer Science, Computer Engineering, or related fields. A Master's degree is preferredKnowledge of JIRA and Confluence#LI-DA1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
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