Job Requisition ID #23WD73135Position Overview The Export Customer Screening Analyst performs a key role in protecting Autodesk from export and trade compliance violations while balancing the need to expediently provide customers with access to Autodesk Products. The Export Customer Screening Analyst will work with other analysts and our Global Trade Compliance department to screen customer and prospective customer transactions and prevent sales of Autodesk high-technology products to sanctioned individuals, outlaw states or nefarious actors. The Export Customer Screening team will interface with and support the Global Trade Compliance team on customers or transactions identified for escalation and further review. The Analyst will also collaborate with co-workers to maintain and update work instructions and procedural guidelines used by the entire Export Customer Screening team. (Applicants must reside in Bangalore or a commutable distance to the Autodesk Bangalore office) Responsibilities · Work independently within the Export and Delivery Operations team to address and resolve export compliance alerts via a thorough review of Customer information against Autodesk’s Export Compliance screening system (Oracle OWS)· Work with a sense of urgency to resolve Export Compliance blocks against open customer orders· Assist the Export Customer Screening team and Global Trade Compliance in conducting research and further investigation into current and potential Customer Accounts. · Export Customer Screening Analysts will work to either clear export compliance order blocks / customer blocks or confirm that the denial of sale is appropriate based on their research and the Export Compliance status of the customer in question. The Analyst will document their findings in Autodesk’s systems and update the Customer’s systemic Export Control status as appropriate in Autodesk systems (Salesforce / OWS / other)What a typical day in this role looks like· Successful employees in this role effectively work in a time-sensitive manner with multiple software systems open at the same time. An individual may work through a backlog of Export Compliance Alerts in our Oracle Watchlist Screening system; referencing customer data in our CRM system and independently research the company or individual over the Internet· Review and resolve E.C. alerts generated by screening customer’s against watchlists· Research pending customer orders (time sensitive) which have been automatically placed on Export Control Block and are pending a decision on whether Autodesk may complete a sale· Rarticipate in “pre-screening” activities to guide Autodesk Sales efforts on what customers may or may not be pursued for opportunities· Follow-up on collecting legal Letter of Assurance or End Use Statement legal documents from prospective customer companies· Investigate and resolve system sync or other such errors which may occur between Autodesk transaction systems· Analysts may escalate difficult cases to the Lead Export Compliance Analyst, who may in-turn escalate to the Global Trade Compliance or to a Legal resource as appropriate for resolution· Analysts may also respond to work actions assigned through a Salesforce.com queue and respond to inquiries about an order’s export compliance status to internal Autodesk Client Services staff· This individual spends nearly the entire day online and researching customers (both companies and individuals) and is tasked with insuring that Autodesk complies with all current regulations regarding who Autodesk may sell our high-technology products. When appropriate, this individual must have the ability and confidence to say “no” to a sale which may violate US, EU, UK or similar Export law and document their reasoning Minimum Qualifications · Additional Weight will be given to applicants with demonstrated proficiency in the following high-priority languages:Languages in need: **Native-level Mandarin Chinese language proficiency is required. **· Customer focused, task oriented, emphasis on "getting things done, now"· Detail oriented, able to quickly recognize data matches, patterns and infer potential issues with minimal information· Team player, able to work well with others both domestically and internationally· Must be a strong communicator with great attention to detail, highly organized, and able to exercise sound judgment within the guidelines provided· Solid computer skills and an aptitude for learning new tools such as Salesforce and similar CRM systems, SAP, Oracle Watchlist, MS PowerBI, or the ability to quickly learn similar tools#LI-AV1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
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