Professional Services Engineer - Terrestrial Layer 2 Deployment

Professional Services Engineer - Terrestrial Layer 2 Deployment UKHome Office, Remote & Client Site Hybrid RoleOverview Infinera Professional Services Engineers are highly skilled individuals who have expert knowledge of all Infinera products and applications. These engineers provide the first point of contact for Infinera customers for all Services and Support activities. In addition, the Professional Services engineers work closely with Infinera partners, EF&I, SLTE, TAC, Account team, all other Infinera departments and directly with the customer to ensure that our customers receive the World Class Infinera Support.• Proficient in all supported releases of Infinera products• Proficient in presenting a demonstration to customers of the Infinera Equipment• Provide technical assistance to Infinera customers from product trial through implementation• Manage operational aspects of customer trials and deployment including:o Resolving customer-identified problemso Representing Support in customer AIR meetingso Generating Ops review reports and delivering Ops reviews to the customero Driving customer interests within Infinerao Communicating to HQo Providing technical expertise to local account teams• Plan, manage and execute SOW/contract deliverables for Infinera Professional Services offerings• Assist in customer-specific test plan• Customer management of high visibility technical issues• Lead in technical meetings with customers• Type Approval Testing (TAT) for SW releases• Lab trials and field trials• Audit and present customer operations reviews• Providing onsite support during deployment to ensure customers easily integrate Infinera into their operations• Playing an active role in kick off meetings to ensure customers are covered for all aspects of Operations – Training, Service Logistics, TAC, etc• Writing of Method of Procedures (MOP) for technical activitiesThe position includes acting as a sales representative of technical services. The Professional Engineer have extensive knowledge about the technology and fusing their technical expertise with their services sales skills, Professional Engineer manage to sell various technical services to potential clients. The job description involves providing solutions to technical queries of clients, marketing the services, and attending customers meeting. Another facet of Professional Services Engineer is to work in tandem with Business Development to analyze the success of the services solution and eliminating solution gaps.Extensive traveling and frequent meetings with customers is an integral part of a professional services engineer’s job duties.• Providing quotes for services• Working with partners to deliver services to Infinera customers• Assisting sales to convey the benefit of Infinera Professional ServicesPosition Requirements:• Excellent communication skills, technical knowledge and services requirement identifications, in-depth knowledge of physical and logical network designs, teamwork, and organizational skills• Provide operations review and professional services solutions to customer. This includes using PowerPoint, white boarding and presentation of material• Superior technical competence in trouble-shooting real-time embedded software, optical and digital hardware, and network management systems• Strong technical background in long-haul or inter-office optical networking technologies, including DWDM/SONET/SDH and high-speed Ethernet• TCP/IP experience require with emphasis on the following protocol, OSPF, ISIS, RSVP, GMPLS, and P2P• Experience essential with Layer 2 with other vendors equipment (Ciena / Juniper)• Strong technical background testing or supporting of the following:o NM/OSS software using XML, CORBA, TL-1 or SNMPo Long-haul optical networking physical layer hardwareEducational Qualifications• Bachelor Science Computer Science, Electrical Engineering, Telecommunications, or extensive experience demonstrating success and growth while supporting or testing high-speed optical networking products for the service provider market.Infinera is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Infinera complies with all applicable state and local laws governing nondiscrimination in employment.