Technical Support Engineer - Optical Networks DWDM

Technical Support Engineer - Optical Networks Kuala Lumpur, Malaysia Home & Office Hybrid - 2 days per week in our office in Kuala Lumpur Will also have on-call responsibility 1 week in 4.Infinera has pioneered the technique of large scale photonic integration for decades. Our innovation has helped us win market share leadership making us a large part of daily life all around the world with our technology. Our Sales leaders are a vital part of what we do and will be key in the launch and growth of our new business/product, etc. Imagine being part of a team that is fundamentally changing the way people communicate, and the way they collaborate.Care services:Act as customer’s interface for advanced Care service delivery and support, often in several areas/countries if requested. Work with large and / or complex projects or troubleshooting cases. Scope is often solution/system level. Provide advanced technical support for queries (customer & internal), according to customer contract and internal support model.Leading role in complex troubleshooting cases, including 3rd party equipment and Multivendor InterfacesResponsible for meeting contracted response times.Responsible as technical customer contactHandles technical requests, provides understanding of customer’s network configuration, co-ordinates resolution deliverySystem tracing and protocol flow analysis, expert in utilizing troubleshooting toolsParticipate in 24X7 Oncall RosterGeneric knowledge and activitiesProject management duties (e.g. planning of a subproject or special Care projects, technical manager substitute, managing subcontractors).Consultancy type of activities: Applies customer understanding in customer relationship building, opportunity identificationType testing in test bed and writing test cases based on feature requirements or functionalitiesMethod of procedures for SW upgradesExperience and EducationBachelor’s or Master’s degree, preferably from electrical engineering, communications engineering or physics.Good understanding of physical backgrounds and system architecture of Packet Optical systemsExtensive relevant experienceExperiences in planning and setup of test beds for optical system verificationProfessional ExperienceAdvanced Knowledge of Optical Transport Network.Advanced Knowledge of DWDM technologies/productAdvanced Knowledge of ROADM/DWDM, OTN, GMPLS, WSON, SDH, Ethernet Layer2 & Layer3, PTN/MPLS-TP technologiesAdvanced Knowledge of System testingAdvanced foundation-knowledge in Network Management System and OAM conceptAdvanced DCN design and deployment skills for Optical Transport NetworkAdvanced Skills of Information seeking Knowledge of Industry transport products (at least product theory and implementation)Basic Knowledge of Project ManagementFluent English, both written and spoken#LI-GA1#LI-HybridInfinera is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Infinera complies with all applicable state and local laws governing nondiscrimination in employment.