Imagine being part of a team that is fundamentally changing the way people communicate, the way they collaborate, the way they watch TV and explore the universe through the internet. Utilizing our uniquely differentiated technology, we have created a Digital Optical Networking system with more speed, capacity and scalability than ever before. Imagine a world with unlimited bandwidth. The network of tomorrow will allow for content and creativity limited only by the imaginations of its users.If this is something that interests you, that excites you, come take a look at a team not bound by large company obstacles and bureaucracy, where an idea today can be set in motion tomorrow. Come take a look at Infinera! SummaryThe SW QA Engineer functions as part of the Regional Escalation Support (RES) Team within the Technical Assistance Center (TAC) organization. Within this role, the SW QA Engineer performs advanced level fault isolation and troubleshooting of assigned Customer issues.The SW QA Engineer operates cross-functionally with Infinera SW / HW Engineering, Product Line Management (PLM), Global Technical Support (GTS) Teams to effectively and efficiently resolve issues affecting the Customers networks.Manages assigned escalation support requests with a view towards driving increased Customer satisfaction, analyzing and providing software solutions through product enhancement, defect resolution, documentation, and creation of custom solutions.ResponsibilitiesInvestigate and troubleshoot customer issues in both Production and Lab environmentsProvide root cause analysis and suggestions for corrective actionsProduce and deliver Customer facing documents that explain technically complex issuesProduce and deliver post-mortem actions to resolve issues in Customer networksResponsible for understanding the technical aspects of the supported product releases and diagnostic logs to provide expert advice concerning any issues that may ariseContribute to the development of Knowledge Base contentReview new release of technical documents for accuracy and completenessTest and validate customized scripts prior to releaseDevelop and support sustaining Technical Notes and Field Service Bulletins to be utilized by both internal and external operatorsKnowledge, Skills, and Abilities Prior experience with long haul or metro optical networks requiredPractical knowledge of Ethernet, SONET/SDH, DWDM and OTNExperience with optical test sets and solid optical troubleshooting skills using OTDR, OSA, BERT, optical power meters etc.Hands-on testing experience with ROADM, EDFA, Raman Amplifiers and Coherent TranspondersKnowledge in TCP/IP networking, L2/L3 routing and switching is a plusPrior system test, scripting and/or new product introduction experience requiredExtensive experience with traffic generators and network protocols analysis toolsStrong problem-solving skills, applicable to large and complex network scenariosExperience with creating Power Point presentations and ExcelHighly detail-oriented, excellent analytical and troubleshooting skillsCandidate must possess excellent inter-personal, oral and written communication skillsEducation RequiredRequires a Master’s Degree in Electrical Engineering, Computer Engineering, Computer Science, Telecommunications or a related field and 5 years of experience in the job offered or in escalation engineering support in the optical networking industry.* In lieu of a Master’s Degree and 5 years’ experience as stated, will accept a Bachelor’s degree (or foreign equivalent) and 8 years’ experience as stated.Infinera is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Infinera complies with all applicable state and local laws governing nondiscrimination in employment.
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