Your Key Responsibilities Would Include: Investigate and troubleshoot customer issues in both Production and Lab environments Provide root cause analysis and suggestions for corrective actions Produce and deliver Customer facing documents that explain technically complex issues Produce and deliver post-mortem actions to resolve issues in Customer networks Responsible for understanding the technical aspects of the supported product releases and diagnostic logs to provide expert advice concerning any issues that may arise Contribute to the development of Knowledge Base content Review new release of technical documents for accuracy and completeness Test and validate customized scripts prior to release Develop and support sustaining Technical Notes and Field Service Bulletins to be utilized by both internal and external operators Knowledge, Skills, and Abilities Prior experience with long haul or metro optical networks required Practical knowledge of Ethernet, SONET/SDH, DWDM and OTN Experience with optical test sets and solid optical troubleshooting skills using OTDR, OSA, BERT, optical power meters etc. Hands-on testing experience with ROADM, EDFA, Raman Amplifiers and Coherent Transponders Knowledge in TCP/IP networking, L2/L3 routing and switching is a plus Prior system test, scripting and/or new product introduction experience required Extensive experience with traffic generators and network protocols analysis tools Strong problem-solving skills, applicable to large and complex network scenarios Experience with creating Power Point presentations and Excel Highly detail-oriented, excellent analytical and troubleshooting skills Candidate must possess excellent inter-personal, oral and written communication skills Education & Experience Necessary For Success:Requires a Master’s Degree in Electrical Engineering, Computer Engineering, Computer Science, Telecommunications or a related field and 5 years of experience in the job offered or in escalation engineering support in the optical networking industry. * In lieu of a Master’s Degree and 5 years’ experience as stated, will accept a Bachelor’s degree (or foreign equivalent) and 8 years’ experience as stated.Infinera is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Infinera complies with all applicable state and local laws governing nondiscrimination in employment.
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