Technical Support and Customer Success Intern

Company: CrowdStrike
Company: CrowdStrike
Location: Brazil - Remote
Commitment: Part time
Posted on: 2023-10-28 19:05
​​#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.About the Role:As a Customer Success Intern at CrowdStrike, you’ll make a difference in global security by protecting organizations against the most advanced attackers in the world. Our CrowdStrike virtual security operations center offers opportunities to expand your skill set through a wide variety of experiences, detecting and responding to incidents as they occur in real-time for our customers.You will be expected to work 30 hours a week on projects including, but not limited to:Monitoring, triaging and researching technical support requestsAssisting the CS Operations team in report creation and analysisCollecting feedback from internal stakeholders on process effectivenessDeveloping communications and digital content to engage customersWorking on pilot programs for major initiativesCreating customer facing health checks and reportsWhat You'll Need:By the beginning of the internship, interns must have completed at least 2 years at a 4-year undergraduate university.Preferred degrees: BS in IT, Computer Science, Cyber SecurityAn eagerness to learn through hands-on experience and collaborative projects specific to your internship field.Strong problem solving skillsAlthough CrowdStrike is a primarily remote company, collaboration is intrinsic to the success of our mission. Therefore, the strongest applicants will be those who can communicate effectively and frequently, and work well with fellow interns and employees.Located in Sao Paulo, BrazilBonus Points:Experience with a data analytics or business intelligence platformScripting or cybersecurity backgroundProject management experienceWhat You Can Expect:Executive Speaker Series & Tech TalksFun socials and give-back eventsDevelopment workshops to grow your soft and hard skillsNetworking opportunities with fellow interns and CrowdStrikersOwning impactful projects that move the company forwardWorking alongside a diverse and global teamAssigned mentor and continuous feedbackParticipation in our Employee Resource Groups (ERGs)Access to our FalconFit Wellness Program and Employee Assistance ProgramFun Slack channels (e.g. food, gaming, sports, pets, etc.)#LI-Remote#LI-BC1#LI-MS1We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.CrowdStrike is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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