Search JobsJob DescriptionThe Elevator Pitch: Why will you enjoy this new opportunity?We're all empowered here to achieve success on our terms. To explore. To invent. To find better ways of doing things. At VMware, jobs become opportunities and careers. We work together as one VMwarе. Workspace ONE is a digital workspace platform that simply and securely delivers and manages any app on any device by integrating access control, application management and multi-platform endpoint management. Our goal is to enable Workspace ONE Unified Endpoint Management (UEM) platform to scale and manage billions of devices across various operating system platforms and enable seamless experiences through IT orchestration. You will be owning engineering initiatives and champion a culture of high ownership, continuous improvement, and engineering excellence.More information about Workspace ONE UEM could be found at: https://techzone.vmware.com/resource/what-vmware-workspace-one-unified-endpoint-management-uemSuccess in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?You will become part of an experienced engineering team, which is building a large-scale UEM platform as a service.You and your team will be responsible for identifying/delivering any observability, scalability, predictability, reliability gaps within the UEM platform/services.Within your first 30 days of joining our team, you will not only acquire a fundamental comprehension of the product's architecture and primary operational procedures, but also a basic understanding of the monitoring tools used within the product.Within 90 days of joining our team, you will have the incredible opportunity to fully grasp the deliverables of your team and collaborate closely with your peers to maintain and improve observability, scalability, predictability, reliability of the UEM platform and services. You will also gain a deep understanding of our monitoring and automation tools, with the exciting possibility of contributing to the development of these tools as a developer yourself.Within 180 days of joining our team, you will have the exciting opportunity to take charge of individual assignments and run them independently with minimal support from your peers. This will not only allow you to showcase your skills and expertise but also empower you to make a real impact on our company's success.Within 360 days of joining our team, you will have the exciting opportunity to drive the transformation strategy of our company by taking full ownership of small-scale projects and leading various initiatives. Your contributions will be critical to shaping the future of our organization and achieving our goals.The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? As a key member of VMware Workspace ONE UEM SRE team:You will be utilizing your knowledge in .NET Framework and .NET Core web services for troubleshooting and remediation of production issues.You will be working with cross-functional teams in the organization and help establish SLOs and drive consistent efforts to achieve those SLOs.You will be constantly identifying and recommending areas in which there is insufficient observability.You will be responsive to customer incidents and escalations and help prioritize engineering work, from whole initiatives to sprint tasks.You will be building automation tools, which help the team to improve observability and troubleshooting.You will be participating in reliability engineering practices and improving predictability of the system/services.You will be proactively identifying potential issues and actively driving it to closure.You will be measuring and optimizing UEM services performance and availability.You should have great communication and presentation skills and knowledge in Application Development, IT Operations (SRE, DevOps) and Software Development experience with C# or Java or GO or Groovy or Python.You will work and have access to the following technologies: AWS, vSphere, Google Cloud Platform; network protocols and Linux/Unix system internals and CI/CD tools and technology like Github Actions and Artifactory; IAC/CM technology like Terraform, Helm, Chef and Salt; infrastructure technologies such as Network, Database, Server, Storage; OS (Linux and Windows).You will utilize the following monitoring tools to discover and analyze reliability issues: Dynatrace, Logz.io, Wavefront, Kibana, dotTrace/dotMemory, SentryOne.What is the leadership like for this role? What is the structure and culture of the team like?Our team is proud to be a dynamic and innovative group, constantly striving to push the boundaries of what is possible. With departments located in Bulgaria, the United States, and India, we are uniquely positioned to achieve a global outreach and create meaningful change on a global scale.As we continue to expand our operations, we recognize the critical importance of actively building a solid foundation in the Bulgarian location. Furthermore, we firmly believe in the power of automation to streamline our daily processes and optimize our efficiency. Our leadership recognizes that embracing cutting-edge technologies is key to remaining competitive in today's fast-paced business environment. By automating our operations, we can reduce the potential for human error, free up our team's time to focus on higher-level tasks, and ultimately deliver better results for our clients.At the heart of our success is our unwavering commitment to openness and impartiality. We foster a culture of collaborative learning, knowledge-sharing, and mutual growth, where every team member is encouraged to contribute their unique perspectives and insights. By working together, we can achieve more than we ever could on our own and create a better future for our team, our clients, and the world.Where is this role located?Flexible: The role is considered flexible and will be a mix of working from a local VMware office and remote depending on your preferences and the arrangements determined with your future manager. You will be expected to live within a reasonable non-daily commute of the office.What are the benefits and perks of working at VMware?You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com.Medical Coverage, Retirement, and Parental Leave Plans for All Family TypesGenerous Time Off Programs40 hours of paid time to volunteer in your communityRethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilitiesFinancial contributions to your ongoing development (conference participation, trainings, course work, etc.)Wellness reimbursement and online fitness and wellbeing classesPlease note: Here at VMware, we are continuously looking for top talent. The position you are applying for is for future openings within a high-growth area of our business. VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Search Jobs
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