Sales Enablement Manager, Customer Success

Sales Enablement Manager – Customer SuccessThis is a hybrid Austin, TX based role.SailPoint is looking for a world class enablement leader to own the onboarding and everboarding experience for customer success managers. The candidate for this role will be building on an established onboarding curriculum while making it a priority to further develop a continuous world class program that is scalable, predictable, and repeatable. Working collaboratively with company leadership, marketing, and other key stakeholders will be paramount in the success of this role. This role is with the Identity Solutions arm of SailPoint Technology Services.This person will own the program that creates a library of training assets, tools and techniques and applies it towards the continuous education of our Customer Success Managers. This will be in the form of not only training, but in tools, best practices, research, and product information in the buyer language and with ease of use.Within 1-3 months:You will be immersed in onboarding and meeting the team while consuming enablement training through e-learning and in-person.Within 6 months to 1 year:You will create and implement a plan to take the CSM enablement from managed to optimized on the enablement maturity curve.Responsibilities:Build a world class technical training program that relies on collaboration, reuse and smart use of digital enablement tools. Establish a strong internal network with the various parts of SailPoint that produce great content.Represent the CSM organization and work closely with the revenue enablement team in the planning of global trainings such as annual Revenue Kick Off, and Mid-Year meetings to include event logistics and curriculum.Minimize ramp up time of new hires through development of custom onboarding paths, active coaching, and executing on our onboarding curriculum.Participate in regular dialogues with our Customer Success Managers to close gaps in best practices related to emerging technologies, skill set, and competitive landscape.Be the point person to own and evangelize a clear roadmap for enablement. Done using virtual and in-person training, videos, and assessments that accurately translate the value and differentiation of the SailPoint solutions.Partner closely with CSM leaders to train all CSM on our innovation, product excellence and solution’s technical superiority relative to competition.Track meaningful measurements such as ramp up time for a new CSM joining the team, overall strength at objection handling and pace at which new capabilities translate to the field.Who You Are:The perfect candidate will be a self-starter who needs little day-to-day touch. You will be hungry to grow in this role with creative thinking, independent problem solving, high energy, and have a fantastic sense of humor. You will be flexible and willing to pitch in where needed.5 – 8 years in a CSM enablement role, general enablement, training, or marketing roleHas a clear understanding of the complimentary and unique roles played by CSM and Account Team in the execution of an enterprise sales dealUnderstands the role of customer success enablement and has proven experience in servicing customer success managers as the number one customerWorking knowledge of enterprise sales methodologies (Sandler, Challenger, Miller Heiman, Force Management)Extensive project and program management skills with proven ability to manage multiple tasks in a high-pressured, fast paced environmentGlobal experience tailoring and scheduling programs and initiatives, including travel as neededProven ability to partner with and earn the trust of CSMs, individual contributors, and leadersProactive and self-directed: Must be able to define and scope new initiatives with minimal guidance based on field input and relevant field dataDynamic presentation & written communication skills a must#LI-HYBRID #LI-AS1SailPoint is an equal opportunity employer and we welcome everyone to our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.