Customer Service Representative

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:Responsibilities:Be customer obsessed.Use a customer-focused, consultative sales process to educate customers on Energy product offerings.Respond to inbound phone calls in a timely, efficient and professional manner.Maintain knowledge of Energy features and product line.Convert a % of calls intro sales/enrollments (% TBD).Listen carefully to understand the true customer question.Educate customers to allow them to make an informed decision about their energy.Field incoming/outbound customer service calls, assuming responsibility to resolve customer issues in an accurate and timely mannerResearch account status and identify account issuesAddress billing inquiries and resolve billing disputesProcess disconnection and re-connection requestsEnroll customers and resolve enrollment issuesInitiate collection activity on past due accounts and process disconnection and re-connection requestsServe as a customer advocate while adhering to all regulatory requirements and company policies associated with the roleSkills/Knowledge/Abilities:Requirements:Six months phone sales experience.Previous call center experience.High School diploma or equivalent required.Ability to work independently.Ability to read, write, speak and understand the English language in a business environment.Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business.Experience reviewing accounts using a customer relation management (CRM) system.Energy industry background preferred.Excellent verbal and written communication skills.What we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.