What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. Position Summary:This position is based in Melbourne, Australia, and is responsible for managing sales for Illumina in the Australasia region specific to marketing campaigns, products lines, accounts and/or sales opportunities principally via phone and e-mail. Includes engaging with existing customers and qualified sales leads, guiding customers to the Illumina products that best meet their needs, coordinating with internal resources to address customer questions/objections, providing budgetary pricing, creating and submitting individualized quotes and closing the sales process through the point of order receipt. Requires strong alignment to team-based selling approaches, working closely with the local sales and marketing teams to meet and exceed sales quotas for a specific product line and/or sales territory.All About YouResponsibilities:Manages the customer sales process for specific campaigns, products lines, accounts and/or sales opportunities. Principle engagement of customers through phone and e-mail, but occasional travel likely (~15-25% travel load).Customer engagement includes:Contacting existing customers and qualified sales leads, guiding customers to the Illumina products that best meet needs, coordinating with internal resources to address customer questions or objections, providing budgetary pricing, creating and submitting individualized quotes and closing the sales process through the point of order receipt.Establishing and maintains strong, positive, productive relationships with customer accounts including product end-users, management and purchasing contacts.Outbound contact to existing and prospective customers to identify sales opportunities, promote relevant marketing/sales promotional programs and initiate the sales process.Internally, works collaboratively with Territory Account Managers & Field marketing team to meet and exceed sales quotas for a defined product line and/or sales territory. This Includes: establishing new customers and maintaining/growing existing customer accounts through specific campaigns or follow-up, supporting sales activities of field sales team by collaborating with sales channel partners, offering support for sales-related administrative tasks, working with field marketing team in defining campaigns to grow sales in specific product lines or develop particular markets. Resourceful in conducting market research including conducting online research, consolidating market reports and interviewing external parties.Responsible for entering and maintaining lead, customer and sales opportunity forecast data into CRM database.Partner closely with Financial Service/Commercial Deals teams to understand the Illumina global financing program and provide regional subject matter expertise, guidance through relevant Illumina policy and process and hands-on training as neededAbility to create pricing models for Sales or Finance in excel or company provided toolsGuide Sales personnel through pre-deal qualification checks and make recommendations on appropriate deal structure, next steps and approval requirementsAll listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.Requirements:3+ years’ successful sales, marketing or technical support experience with a technical product line in the life sciences strongly preferred.Genetic analysis sales, marketing or technical support experience and/or familiarity with the Illumina product line a plus.Demonstrated ability to develop and execute market development and/or product launch plans a plus.Demonstrated ability to quickly grasp and master highly technical concepts and articulate them well to others.Outstanding listening, verbal and written communication skills. Strong interpersonal skills with the ability to communicate effectively with a wide range of customer personality types. Ability to interact well with highly educated research scientist customers.Strong project management capabilities. Team goal oriented with a focus on achieving team sales performance metrics. Displays a strong preference for collaborative approach to problem solving.Efficient time management skills with the ability to stay focused on primary business objectives in a fast-paced, dynamic environment. Strong ability to embrace change. Ability to self-manage to goals and objectives.Highly motivated independent thinker, ability to demonstrate innovative through processes.Strong ability to identify customer needs, obstacles to the sales process and solutions using Illumina products & services.Ability to efficiently complete routine tasks including lead que management.Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint). Experience working with SalesForce.com or a similar CRM database a plus.Education:Bachelor’s degree or equivalent required in the life sciences. Proficiency in genetics & molecular biology a plus.Business and/or other technical degrees a plus.#LI-HYBRID#innovationisinourdnaIllumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.
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