Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity The Workfront Customer Technical Advisor is primarily responsible for ensuring the success of Workfront customers by assisting customers in optimizing their use of Workfront to achieve their project management and work management goals. You will serve as a technical expert and a trusted advisor to customers, providing technical guidance, help clearing usage roadblocks, and implementation recommendations. This role requires a hands-on technical practitioner with a business process and integration consultative focus. In addition to implementation consulting expertise, this role requires a guiding approach that increases solution adoption, adds business value, and ultimately optimizes the implementation process to improve the client experience, growing satisfaction and retention.What you'll Do: The Customer Technical Advisor’s (CTA) role is a post-sales and customer-facing position that provides ongoing client technical consultation on Cloud Workfront and Fusion application tools, optimizations, and solutions. This role will include advising merchants, external developers, and internal teams to ensure successful adoption and ongoing site stability for Adobe Workfront and Fusion customers. Along with technical consultation, the CTA’s role includes educating and enabling clients on how existing and new product features and functionality work and addressing product-related questions and technical challenges. Additional responsibilities include:• Provide responsive and high-quality technical guidance to Workfront customers.• Diagnose and resolve technical issues and challenges that customers may encounter while using Workfront.• Offer training and guidance to customers on how to effectively use Workfront to improve their project and work management processes.• Share recommendations with customers to help them maximize the value of Workfront's software.• Collaborate with multi-functional teams, including customer success and product development, to ensure customer needs are met and product issues are addressed.• Collect and communicate customer feedback and insights to the product development team to contribute to product improvements.What you need to succeed: • BS or MS in Computer Science or equivalent experience with 8+ years of working experience in the technology, IT Operations, or project management sectors is a plus.• Demonstrated ability in client-facing integration and/or implementation work (integration, software development, networking, operations, etc.)• Exceptional knowledge and comprehension of Workfront mechanics, personas, processes, scenarios, and implementation.• Deep understanding of APIs and Fusion.• Knowledge of Resource Manager implementation methodologies.• Understanding of and experience with agile workflows. Jira experience is a plus.• Detailed grasp of Adobe Workfront object types, including custom forms, approval workflows, templates, durations, work effort, and planned hours.• Thorough understanding of Adobe Workfront Setup, including access levels, layout templates, project preferences, and other approaches.• Manage and monitor API integration between Workfront and other systems, including issue resolution, system updates, quality assurance, version control, service outage management, and bug fixes.• Oversee User Profile Management, ensuring proper settings, including layout templates, job roles, team assignments, licenses, access settings, etc. Audit groups, teams, and licenses assigned to terminated employees.• Experience in integrating Workfront with 3rd party platforms such as CRM, Finance Systems, DAM, Creative Cloud, Timesheets, Event Platforms, etc.• Have an understanding of and experience with Project Management, Marketing, and Campaign process mapping and associated common measured metrics.• Ability to demonstrate effective communication, presentation, and conflict-resolution skills. All while always maintaining a positive demeanor toward customer success.• Able to explain and present concepts to technical and non-technical audiences alike, including high-level decision-makers.• Ability to work independently and in a collaborative team environment; innovative, adaptable, self-directed, and collaborative in teams.Preferred certification- Adobe Workfront Core Developer Expert or Adobe Workfront Core Developer Professional, Workfront Fusion Certification Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $113,700 -- $194,400 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
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