Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity The product manager for assisted support and sales platforms can enrich and revolutionize the human-to-human support experience for Adobe customers.In this role, you will use your experience, insight, and creativity to make it possible for new Adobe users to master our products and fulfill their own creative goals.What you'll Do Work with our support and sales representatives to understand their goals and challenges in interacting with our customers.Make our Adobe customers successful and drive membership value for our Digital Media products through the 1:1 interactions.Define product vision and strategy for our customer 1:1 omnichannel conversation experiences and all of our agent tools.Become deeply involved with agents and agent managers to understand the day-to-day experience and to transform it to the next level.Define new agent and customer experiences based on feedback, insights, and experimentation.Understand product requirements from our partners across the business (e.g., executives, customer sales and support agents, service delivery managers, sales managers, and other product teams).Lead experimentation efforts including product pilots and A/B tests to test out new innovative experiences through a forward-thinking product development approach.Partner with Information Technology (IT) partners to coordinate development, implementation, and maintenance of customer experience and CRM platform.Advocate for both the support/sales agents’ and end customers’ experiences, enabled by Adobe’s CRM capabilities. Anticipate agents’ and customers’ needs.What you need to succeed Proven experience in product management, working closely with designers and engineersExperience running the end-to-end product lifecycle for consumer or enterprise offeringsExperience launching large-scale internal projects that drove organizational changeThe desire to work as part of a collaborative team and the ability to work together optimally with emotional intelligence and insightThe courage to bring new insights and different perspectives to add outstanding value to our projectsBachelor’s degree in CS or related technical field, or significant, relevant work experience.Preferred additional experienceStrong experience in customer service/contact center environmentProven record of launching successful products to support and sales stakeholdersInsight and background with Adobe products or related experience in the design, marketing, or document spaceOur compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $114,000 -- $220,900 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
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