Senior Order Management Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Corporate OverviewIn today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.And we’re just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you’re helping to:Build and enhance our proven security platformBlend innovation and speed in a constantly evolving cloud environmentAnalyze new threats and offer deep insight through data-driven intelCollaborate with customers to help solve their toughest security challengesWe are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.The RoleOur Senior Order Management Specialist is a key player to the service we provide our customers.  As an Order Management Specialist, Sr. you will ensure the most challenging / complex customer orders are processed in an efficient and timely manner, in compliance with company requirements and quality expectations, and help ensure an excellent customer transaction experience.  While processing orders, you will be responsible for maintaining effective communication with other individuals and departments as necessary through multiple levels of management. As an order processing subject matter expert, the Order Management Specialist, Sr. is key in assisting with workflow improvements in process and systems, performing quality review of orders processed by others in the department, providing training, and other responsibilities.  Providing leadership across the team and participating in knowledge transfers to assist up leveling other team members is important in this role.  This position is a prime opportunity for an experienced OM professional looking to contribute with a high-tech industry leader.Your day-to-dayReview contracts and order paperwork for completeness and accuracyWork with the Deals Desk, Sales Coordinators, Sales Representatives, or others to obtain necessary documentation required for each orderTrack deals through document revisions and delivery of productsAccurately enter deal information into Salesforce.com and D365 for order processing, invoicing and commissions/forecasting purposesProcess orders to meet and exceed expectations in alignment with high quality outputProactively communicate issues back to management and follow order management processesSupport internal audit and SOX controlsAssist in developing workflow improvements, including process (recommending workflow, creating process documentation, etc.) and systems (assisting in the development of business requirements, performing systems testing, etc.)Perform a quality review of orders processed by others in the departmentProvide training to peersParticipate in related cross-functional projects that will help scale the businessContribute to additional Order Management activities as assignedWhat you bring to the teamSkills and experience typically commensurate with at least 2 years as an Order Management Specialist in a complex environment, while contributing in a growing capacityDemonstrated leadership skillsDemonstrated ability to work with a diverse team and influence/drive change across functionsWell-organized; able to effectively handle multiple tasks and prioritizeERP (D365, SAP, or Oracle) and Salesforce.com experience preferredStrong verbal and written communication skillsAbility to work in a high-pressure environment with extended hours & weekends required during end of quarterSelf-motivated with a knack for being meticulous / detail orientedWhy Proofpoint Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.  #LI-RS1If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable pay and/or equity. We offer a competitive benefits package that includes flexible time off, a robust well-being program that provides for 4 global wellbeing days per year, and a 3-week work from anywhere option.Base Pay Ranges:SF Bay Area, New York City Metro Area:Base Pay Range: 35.30 - 51.77 USDCalifornia (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:Base Pay Range: 27.87 - 40.88 USDAll other cities and states excluding those listed above:Base Pay Range: 25.53 - 37.44 USD