Customer Success Operations Manager

NVIDIA is the world leader in Visual Computing. We are passionate about four markets: Gaming, Automotive, Enterprise Graphics and HPC/Cloud Datacenters; in addition to our traditional OEM business. We are well positioned as the ‘AI Computing Company’, and our GPUs are the brains powering modern Deep Learning software frameworks, accelerated analytics, big data, modern data centers, smart cities, and driving autonomous vehicles. We are seeking a high-energy and experienced customer success operations manager with a validated successful track record of building operational processes, business practices and tool stacks specific to customer success. Are you fanatical about customer success and sales operations? This role might be right for you! What you will be doing:Develop a customer success framework and program for NVIDIA’s partner community. Work with our partner team, certification team and other departments to develop a uniquely NVIDIA program for driving customer success through our partnersDevelop tools, resources, training, certification programs to ensure partners are ready to drive the success of our customersEstablish best in class templates for customer success conversations and developing recommended workflows that can scale across various partner typesCollaborate with colleagues on core customer success management efforts including customer success priorities, strategies, engagement paths, automation streams, health scores and reportingCreate and maintain reports and dashboards to support key customer success indicators and customer health metricsReport out on key indicators and metrics pertaining to the health of our customer success initiatives.What we need to see:BA degree or equivalent experience.10+ years’ experience in customer success operations and sales operationsExperience developing customer and/or partner success programs on a global scaleExperience implementing customer success tools (Gainsight, Totango)A passion for getting things done in a dynamic sales and technology environmentProven ability to provide thought leadership, think strategically and effectively communicate vision (both written and verbal) and influence cross-functionallyWays to stand out from the crowd:Understanding of telemetry, sentiment, NPS, CSAT, value metrics for measuring customer success.Proven ability to work cross-functionally in a highly matrixed environment.Strong interpersonal skills and able to prioritize/multi-task easily with limited supervision.NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us. If you're creative and autonomous, we want to hear from you!The base salary range is $156,000 - $247,250. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.You will also be eligible for equity and benefits.NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.