Director, Customer Quality Engineering

We are looking for a Director of Customer Quality Engineer in a leadership role to support our customer quality assurance activities, stationed in Santa Clara, California! Your main role will be leading a team of customer quality engineers/managers to handle customer related quality issues in the US, Europe and Asia- for both automotive and non-automotive customers. You will establish strategic direction for the group and form management level relationships with customers and across NVIDIA. Champion critical customer issues covering status of root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints. You are the champion for the voice of customers on quality related topics within NVIDIA!What you’ll be doing:Lead multi-functional teams of various internal organizations and fields to resolve product failuresAdvise senior and executive management on strategy for technical customer support and communicationConstantly drive problem resolution by providing leadership and guidance on what issues need focus, prioritizing across business/product linesCoordinate internal activities to perform containment, risk assessment, and risk mitigation on product failuresDrive quality improvement activities through monitoring and communicating of customer DPPM or failure rate trends to achieve best in class quality performance.Champion internal warranty reserve estimations and customer compensation claimsDrive customer RMA support processes including RMA approval process, failure verification, replacement inventory planning, and refurbishment plans.Review Customer Specific Requirements and drive internal teams to meet or exceed customer expectationsEnsure success of customer audits of NVIDIA and our suppliers by working with teams responsible for customer audit focusReview MPAs with regards to the Quality agreements aligning legal, business, and other necessary teams and negotiate with customers on terms and conditionsWhat we need to see:15+ overall years in the following: Quality engineering or Product engineering with extensive customer interface experience being critical10+ years managing teams of engineers across different business units with multiple disciplinesProven history of developing close working relationships with customer quality teams and using structured problem solving to find solutions to their issues.Strong leadership skills with experience coordinating teams with different subject areasData Center, systems, boards, and component level knowledge and experience a must.Excellent written and oral communication skills, interpersonal skills, time management, task prioritization skills, and excellent proficiency with 8D problem solving tools/methodsProficient using MS Office software tools, data analytical tools, and email communicationsBS or MS in electrical/electronic engineering or equivalent experienceWays to stand out from the crowd:Automotive quality process experience/knowledge a plus.Domain expert with a deep understanding of a process, function, technology, material, or other areaThe base salary range is 260,000 USD - 391,000 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.You will also be eligible for equity and benefits.NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.