NVIDIA's invention of the GPU in 1999 sparked the growth of the PC gaming market, redefined modern computer graphics, and revolutionized parallel computing. More recently, GPU deep learning ignited modern AI — the next era of computing — with the GPU acting as the brain of computers, robots, and self-driving cars that can perceive and understand This highly technical senior program manager will be a key member of our global Enterprise Support team, helping us deliver extraordinary support for our valued customers. You will be an internal advocate for our customers to make sure that we properly track and prioritize their needs. You will coordinate daily with management around the world to move forward and communicate customer issues and bugs. Internally, you will translate customer requirements into achievable landmarks and actions, and ensure that customers are kept up to date on issue status. You will collaborate between various internal teams and 3rd party partners located in various different time zones as needed to help resolve customer issues. You will use our CRM systems to develop and publish team and reports to measure team performance and help ensure we meet our SLA’s.What you’ll be doing:You will team up with Enterprise Support engineers, Field Office management and engineering program managers to ensure that incidents and bugs are properly tracked and prioritized.Work with global internal resources when needed to provide support engineers with data needed to actively contact customers when appropriateDevelop internal relationships to use internal expertise.Ensure the assembly of correct multi-functional resolution team in place at all times – including service partners in various regions.Give clear crisp direction and priorities to the multi-functional team continuously as the issue resolution progresses – including our service partnersEnsure capable working structure for the resolution effort (forums, cadence, methods, reporting), as well as precise, timely and accurate customer/partner/Internal communication strategy, content, delivery.What we need to see:An enthusiastic and never give up attitude with the ability to set priorities, assign actions, break logjams and bottlenecks and measure performance.Experience working with global teams in various time zones.10+ years technical program management experience.5+ years leading multi-functional programs / projects.Professional-level communication skills, including ability to adjust communication to technical level of audience, and stay calm and focused in negative situations.Excellent follow-up and organizational skillsBS or MS in Computer related field (or equivalent experience)Ways to stand out from the crowd:5+ years delivering critical customer-centric solutions to large enterprises and researchers.4+ years of experience in customer serviceExperience with Desktop Virtualization, VMware, Citrix, Deep Learning or Artificial Intelligence research.NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most brilliant and talented people in the world working for us. If you're creative, fun and autonomous, we want to hear from you!The base salary range is 152,000 USD - 287,500 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.You will also be eligible for equity and benefits.NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
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