NVIDIA is looking for an engineer who wants the excitement of direct customer interaction, and the reward of contributing to software and products, to join our team of Solution Engineers working on products such as NVIDIA AI Enterprise and NVIDIA vGPU! We’re looking for someone with leadership skills and a desire to put them to work. You will be working directly with customers to get them solutions. This will mean working to triage customer issues, finding solutions, and keeping customers appraised on status. You must have excellent problem-solving abilities and communication skills and be able to work on multiple projects and tasks. You must be technically strong in Linux / Windows and have solid programming skills. We are looking for an experienced engineer to triage customer software issues, resolve customer problems, and contribute products and support software. This position is for a leader who will work to find creative solutions to improve situations and processes, lead teams and manage projects.What you'll be doing:Provide direct support to our NVIDIA Enterprise customers and work to answer questions, reproduce, resolve, or escalate customer issues.Work with engineering teams on customer issues, providing logs, reproduction information, and other triage information.Create/update product and/or support tools.Take ownership and drive customer issues from inception to resolution.Document customer interactions and better enhance our knowledge base.Participate in the creation, maintenance and versioning of documentation related to enterprise support processes, procedures and associated guidelines.Create new best practices, find ways to improve how the team works together and with other teams, lead teams and projects.What we need to see:Minimum of a BS in Computer Science, Electrical Engineering, or equivalent experience.At least 10 years of engineering experienceExcellent leadership skills.Solid understanding of Linux.Windows OS knowledge.AI/ML expertiseExperience and understanding of virtualization – VMware vSphere, Linux KVM or other virtualization software.Professional-level communication skills, including ability to adjust communication to technical level of audience, and stay calm and focused in negative situations.Excellent follow-up and organizational skills, with a passion or love for solving problems.Solid programming background and skill (python, C/C++, bash scripts).The base salary range is 160,000 USD - 304,750 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.You will also be eligible for equity and benefits.NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
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