NVIDIA is in search of an IT Support Engineer for our Santa Clara, CA headquarters. This pivotal role serves as technical point for our global end users and executives. The ideal candidate will possess a blend of advanced technical skills, executive presence, and good interpersonal abilities. You will be responsible for supporting and enhancing the IT experience for our Executive staff. We value individuals who prioritize customer satisfaction, continuously seek improvement, and are dedicated to empowering users with IT knowledge and tools.What you'll be doing:Offer both onsite and remote support to users in Santa Clara, focusing on Executives and their Assistants daily.Acquaintance with Infrastructure applications, such as Virtual Desktop environment and Microsoft Exchange.Comprehensive understanding of collaborative tools and administrative landscapes including Slack, Teams’ Infrastructure, Cisco AV endpoints, SharePoint, and Google Drive.Stay abreast of the latest technological advancements with a view to implementing them as applicable.Facilitate communication between various support levels, aiming to streamline processes and develop new strategies to reduce ticket resolution time to enhance the Executive experience.Diagnose and rectify intricate system problems, resolving underlying issues and devising robust solutions. Engage with multidisciplinary teams to conduct post-incident evaluations, trend analysis, and devise strategies to augment system dependability.Comprehensive insight into automation tools and bot functionalities.Build and maintain trust with the Leadership team by delivering exceptional technical support, ensuring confidentiality and demonstrating discretion.Periodically apprise management on the status of Global Executives, including prevalent issues and ticket trends.What we need to see:Minimum of 5 years' experience in supporting internal desktop software, hardware, application training, and comprehensive incident management.3+ years in client support services with an emphasis on catering to executive levels and their assistants.Minimum of 3 years' experience in supporting Microsoft Desktop/Laptops, Apple devices, and network connectivity.A Bachelor’s degree or equivalent experience.Profound knowledge of iOS and Android mobile devices.Familiarity with Office suite tools and Productivity tools such as Office 365, Calendar, MS Teams.Exceptional project and time management skills; adept at handling expectations in high-paced settings and juggling between critical initiatives and daily operations.Outstanding communication and collaboration competencies, ensuring seamless integration in multidisciplinary teams.Solid command over both oral and written communication.Ways to stand out from the crowd:Superior interpersonal and leadership talents, crucial for establishing and maintaining relationships across the organization.Ability to perform efficiently under pressure, particularly in supporting C-Level Executives.Stellar client engagement abilities, fostering trust and lasting relationships.Collaborate with external service partners, ensuring timely and apt service provision in a dynamic business landscape.Persistent with impeccable attention to detail.Superior customer service orientation, analytical problem-solving expertise, and articulate social skills. Ability to thrive in team settings and consistently update superiors on pivotal issues.NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and dedicated people in the world working for us. If you are creative and autonomous, we want to hear from you!The base salary range is 100,000 USD - 218,500 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.You will also be eligible for equity and benefits.NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
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