IT Support Specialist

The IT Support Specialist supports the Workiva mission and objectives by ensuring that all employees are equipped with the relevant, functional equipment and software necessary to succeed in their roles. This position provides help desk and end point support to employees and consultants. The IT Support Specialist is empowered to make decisions as to the best way to meet user needs. This role will predominantly be supporting our Parseport team in Denmark and as such requires fluency in English and Danish.ResponsibilitiesServes as a point of contact for end-users and provides basic technical support through in-person or remote communication as part of the Help Desk teamProvides solution-oriented and customer-focused service while adhering to established practices and proceduresAnswers phone calls, emails and messages from internal customers regarding IT issuesShows initiative and acts independently to resolve problemsTracks and updates the status of issues utilizing a systemProvides off-hour assistance on a rotational basisTriages support requests and assigns tickets to the appropriate team Analyzes and troubleshoots problems, striving for immediate resolution, and redirecting or escalating as necessaryPerforms installation and upgrades of applications, and device-specific softwareResearches solutions to problems using a variety of resourcesCreate and maintain internal and external-facing knowledge base articles Awareness of security policies and best practices to help preventative effortsBasic asset tracking and managementMay assist on Workiva eventsMay engage in technology-related project workWhat You'll NeedSkillsKnowledge of macOS, Windows 10/11, iOS, iPadOS, and Android operating systems including basic device management knowledge, and supportBasic network troubleshooting Configuration and support of web browsersSaaS support and basic administration experienceManage end user accounts, permissions, and access for SaaS systemAbility to effectively communicate by phone, text, and/or in person including translating technical terminology into everyday languageDemonstrable proactive problem-solving experienceDemonstrated ability to achieve successful outcomes in handling difficult situations and customersDemonstrated ability to manage multiple priorities and customer expectationsAbility to work in a demanding, fast-paced environmentExperiencePreferred 2+ years of helpdesk/technical support or related experienceKnowledge of HubSpot platform preferredSmall business support background is a plusEducationHigh School Diploma or equivalent combination of education and experience in a related field.Travel RequirementLess than 10% travel Working Conditions & Physical RequirementsAbility to lift packages of 12kgs on a regular basis and up to 34kgs on an occasional basisReliable internet access for any period of time working remotely, not in a Workiva officeThis is a hybrid role which does require some time in the office with the benefit of working from home on occasionFor inquiries, please contact Talent Acquisition team via talentacquisition@workiva.com  as phone inquiries may not reach the appropriate team.What we offer youWe can offer you a job in a dynamic and international company with many different customer groups, where you will have the opportunity to develop. We are a flexible workplace that values ​​our employees and gives great individual responsibility to each person in the company.Dedicated colleagues who take the time to help each otherAn informal and fun but focused work environmentLunch and massage arrangementSocial gatheringsAbout usParsePort is a part of a Workiva company, that provides a solution for international financial reporting in the XBRL and iXBRL formats. We help authorities, banks, insurance companies, pension funds, auditors, and publicly listed and smaller companies report in the ESEF/XBRL format. Our slogan is “XBRL made simple” and we believe it, which is why we work to make all aspects of the reporting process as simple as possible.You can get to know us better at www.parseport.com and www.workiva.com. #LI-AS1