Country Support Manager

Country Support ManagerDescription -Who we are?HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents.HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. At HP, we know that our people and values are the most important elements in this success. And we want you to add your voice and imagination to our mission.What can we do together?We are looking for a Channel Partner Service Manager to be the LF Country Support Manager with French.  He/She will be accountable for developing, managing and monitoring the country service Landscape needed to support the printer install base, maximizing operational excellence of all qualified channel partners and subcontractors enabling business growth while increasing customer satisfaction.Main Responsibilities:E2E country service Landscape management with all feedbacks from different stakeholders ( GTM; supply chain)Channel Partner Program deployment.Conduct advanced periodical channel Partner service reviews.Monitor y report the Service Partner Performance (Cost/ Operational excellence / TCE)Management of Service Partners selection, on-boarding, planning and Off-boarding.Ensure Service Partner Readiness along the Product Life Cycle.Prepare and conduct monthly regional performance reviews, analysis & recommendations with Service Manager.Work closely with (country/region) Partner account managers, attending all reviews when required and providing regular feedback.Other Responsibilities:                            Ensure partners adhere to Channel Program Criteria, prerequisites, and deliverablesMaintain Partner Services and Subcontractors – if any- qualifications standards.Contribute to process improvement together this the CSM & RSPM teamsProactively Monitor and control Cases & Elevations in your regionEnd to end accountability of Partner Technical & knowledge Database access & updatesTrack EMEA Product Quality Performance KPIProactively monitor & manage Supply chain escalations.End to end accountability of Partner Install base data updates & changes in liaison with respective RSPMRisk management and claims minimization.End to End management of field interventions (partners on site support) in the region.Work under own initiative and take ownership of issues, ensuring best in class support to partners and customersWho you are?Minimum 3 years of experience preferably in services & supportIn depth understanding of indirect business managed through partners channel partner business model is an advantageGood understanding of Graphic Solution Business products and organization business is an assetModerate knowledge of Information Technology (IT) and services industryKnowledge of company organization, policies, services offerings, end to end processes, tools, andAnalytic approach and action driven: from problem detection and analysis of root cause to call to actionProficiency with desktop applications, and familiarity with financial reporting toolsModerate level of planning, project management and change management skillsGood communication skills. Influence within same team, partners and GTM.Qualifications:Fluent in written and verbal EnglishAbility to influence othersAble to work in a pressured environment working to tight timescalesStrong communication skillsAbility to generate strong relationships internally and externallyAbility to identify potential issues early on and work them to a satisfactory conclusionProactive approach to problem resolutionAbility to operate effectively within a virtual (cross-cultural) teamOrganized and methodical approachSelf-motivatedTeam playerWhy joining HP France?At HP France, you will be immersed in an inspiring workplace where all our people love to be, collaborate well together and where they can learn, grow and develop professionally as well as personally. We offer empowering responsibilities. You will have the opportunity to evolve through your commitment, your skills and your sense of initiative! This position can be the 1st step in a great career within our teams!Joining us also means a great work-life balance and benefits such as meal vouchers, discounts on HP products and more!Driven by a strong corporate culture, our employees are involved in numerous initiatives through internal networks (Next Gen, Women@hp, workplace well-being team, ect.) and external volunteering (Nos Quartiers ont du Talent, Hour of Code).HP is also committed to an equal opportunities policy, from recruitment to career development. Job offers are open to all, including people with disabilities.Our promise: To create a diverse and inclusive working environment! So, what are you waiting for?Based in Meudon (tramway T2 stop Brimborion), our campus offers collaborative, creative and ultra-connected open spaces#LI-POSTJob -ServicesSchedule -Full timeShift -No shift premium (France)Travel -25%Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.