Collections Analyst (Evergreen)

Collections Analyst (Evergreen)Description -The following posting is a pipeline requisition, meant to accumulate candidates for Cash Collections Analyst in Guadalajara, Mexico. Qualified applicants will be contacted in concert with the approval and publication of identical, approved positions within HP. Candidates who identify with a group that is historically underrepresented in the technology sector including by not limited to, African American, Latino, Native American, individuals with disabilities and veterans are encouraged to apply.Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.Responsibilities:Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate paymentResolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customerRecognizes trends for non- payment and resolves the issues by engaging internal partners at all levelsInitiates the dispute resolution process with internal HP partners and follows issue and ensures resolution for HP and customerAnalyzes at-risk customers and partners and recommends account strategies to prevent delinquenciesMay train new team membersEducation and Experience Required:First level university degree with a focus in business or economics; MBA preferredTypically 4-6 years of experience in credit internally or in banking; or in collectionKnowledge and Skills:Strong written and verbal communication, negotiation, and conflict resolution skillsDeveloped accounting knowledgeSolid problem solving skillsGood computer skillsDeveloped prioritization skillsSolid understanding of risk mitigation toolsBasic relationship building skillsBasic project management skillsBasic leadership skillsAdvanced understanding of collection processes, financial principles and channel partnersAdvanced understanding of HP's dispute management processStrong understanding of collection processes and financial conceptsStrong understanding of customer's internal payment processesStrong influence skillsImpact/ScopeImpacts external on-going customersAbility to influence high value of credit grants or collections#LI-POSTJob -FinanceSchedule -Full timeShift -No shift premium (Mexico)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.