Customer Success Manager for Turkey

Customer Success Manager for TurkeyDescription -Customer Success is the primary customer interface for managed services contracts, covering both managed print and personal systems managed services. Responsible for determining and monitoring initiatives to improve deal P&L performance and help customers obtain the optimum value of the contracted services.Responsibilities: Prepare and drive successful renewal and upsellings with pursuit/sales and respective Subject Matter ExpertsWork with sales/pursuit on account business plan & customer success planLead account kick-off – identifying/confirming customer success criteria – update customer success plan, expansion needs and identify key influencers and decision makersLead and manage Strategic Business Review process working with Services Delivery Managers and reporting teams using VMO/SBR self-service and/or leveraging the Value Management Office lite and full platform to drive effective business reviews including ROI and industry Subject Matter Experts for effective up sell opportunity developmentProactively manage customer escalations and related customer communications in a proactive and /or timely mannerAccountable for P&L management, remediation, forecasting revenue, cost, growth, and success strategyEnsure managed services and customer engagement meet or exceed all relevant KPIsLead and collaborate with SDM on asset specific data in HP systems to ensure accurate billing, reporting, and SLA performance  Demonstrated level of skills with consultating ability in solution selling and business developmentManages multiple customer accounts and deliverables moderately complex contracts and deals with integrators and partners  Industry specific subject matter expertise to consult with customer on their next steps as a trusted advisorKnowledge and Skills:Experience in account management using consultative selling or problem solving skillsResponsible for supporting pre-sales, drive adoption, increase utilizationP&L management, up-sell and cross-sell PAN HP offerings, manage customer health, supports renewalsAt least 1 certification preferred in IT environment management (ITIL, COBIT, TOGAF, Lean IT, or similar industry stand certification)Impact and Scope:Multiple accounts or very large single accounts – local/globalResponsible for supporting pre-sales, drive adoption, increase utilizationP&L Management, up-sell and cross-sell PAN HP offerings, manage customer health, supports renewalsComplexity:Moderate to highMulti-country client management in the same region; customers are typically multi-million dollars companiesEducation and Experience:Bachelor's degree in relevant area or demonstrated competenceFluency in English both written and verbalTypically 6-8 years of working experience in sales and/or service delivery experienceWe’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!#LI-POSTJob -SalesSchedule -Full timeShift -No shift premium (Türkiye)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.